Job Description

Title: Head of Service & Spare Parts - Niloy Motors Ltd. (Hero Motorcycle)

Company Name: Nitol-Niloy Group

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc)
∎ At least a Bachelor's Degree in Engineering (Mechanical or Electrical/Electronic) from Public Engineering School
∎ Bangladesh University of Engineering and Technology,Chittagong University of Engineering and Technology,Khulna University of Engineering and Technology,Rajshahi University of Engineering and Technology students will get preference

Experience Requirements:
∎ At least 15 year(s)
∎ The applicants should have experience in the following area(s): channel management, Dealer Sales
∎ The applicants should have experience in the following business area(s): Automobile

Job Context:
∎ Cultural sensitivity
∎ Willingness to travel extensively (approx. 60%).

Job Responsibilities:
∎ Responsibilities as Service Head:
∎ Lead the After Sales Service team in delivery of the short term and long term strategic and financial objectives.
∎ Deliver a profitable after sales service by exploring and exploiting all possible revenue streams in the market.
∎ Drive the improvement in product quality through the interface between Consumers / Marketing / Manufacturing and Suppliers and take corrective measures to ensure consistent delivery of product quality and customer satisfaction.
∎ Manage all After Sales Service KPIs (cost, first time fix, call turnaround time, productivity output and efficiency ratio per employee) to achieve maximum efficiency.
∎ Ensure excellent customer service delivery at the Customer Care Centre at all times.
∎ Ensure proper repair order flow to satisfy warranty requirements.
∎ Work with the parts department as appropriate to ensure proper stocking of high use parts. Follow up the stock of spare parts periodically to keep a balanced stock.
∎ Obtain competitive bids on all tools, equipment and supplies for cost maximization.
∎ Monitor the team to ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly.
∎ Proactively plan for service business expansion and profitability of partners.
∎
∎ Responsibilities as Parts Head:
∎ Handling and managing customer complaints and issues in a timely manner.
∎ Ensuring the inventory levels are maintained accurately.
∎ Making a list of the parts that need to be purchased.
∎ Managing the team members and delegating tasks to them.
∎ Providing training sessions to the new team members.
∎ Resolving any inconsistencies for all the orders.
∎ Maintaining a strong relationship with the vendors and suppliers.
∎ Planning and creating promotional campaigns for parts on sale.
∎ Ensuring the customers are provided with excellent customer service and satisfaction.
∎ Preparing monthly and annual sales part reports.

Additional Requirements:
∎ Age 34 to 48 years
∎ Strong technical experience in the motor vehicle industry (minimum 7-10 years) with a proven and successful track record.
∎ Excellent analytical skills and very strong accounting principles.
∎ Effective planning and efficient execution is key to the role.
∎ Strong project management skills.
∎ Computer expertise especially in MS Word, MS Excel and PowerPoint.
∎ Knowledge in the following areas is required: personnel management; oral & written communications and evaluation.
∎ A high level of personal skills is required to make formal, persuasive presentations to groups and to deal effectively with people from all segments.

Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Provident fund, Weekly 2 holidays, T/A, Performance bonus
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Yearly Earned Leave Encashment
∎ Yearly Birthday Allowance
∎ Yearly 50 paid leaves
∎ Other benefits as per Company's Policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 27 Jun 2023

Company Information:
∎ 28 May 2023
∎ Nitol-Niloy Group
∎ Address : Nitol Niloy Tower, Plot # 42 & 69, Nikunja North C/A, Airport Road, Dhaka-1229
∎ Web : www.nitolniloy.com.bd

Category: Engineer/Architect

:

Source: bdjobs.com

More jobs of Nitol-Niloy Group

Officer/Executive (Sales Coordinator)

Executive/Sr. Executive, Corporate & Territory Sales (Niloy Motors)

Assessment Officer/ Recovery Officer (Amaar Hero)

Assistant Manager/Manager (Financial Analyst)

Senior Executive/Assistant Manager (Commercial & Supply Chain)

Similar Jobs

ESHS Supervisor

Assistant / Senior Engineer

Sub Assistant Engineer - Engineering & Project Management

Intern (Engineering)-Product Development

HVAC Officer

Architect - Exterior Design

Duty Engineer (BMS, CCTV, Electrical)

Trainee Engineer - VF

Interior Architect (Assistant Manager) Quality Control

OSP Designer

Manager, Plumbing Design

Maintenance Engineer ( For realme)

Manager/Sr. Manager-Mechanical Engineer

Estimator (Interior Design)

Mechanical Process Engineer (Diploma)

Architect

Civil Engineer (Project)

Estimator (Civil)

Manager (Design

Solution Manager (Datacom)

Manager (Construction)

Structural Engineer (Civil)

Deputy Chief(Architect/Engineer)

Project Engineer, Civil (Gemcon City Ltd.)

Mechanical Design Engineer (R&I), Air Conditioner.

Project Architect

Assitant Architect

Maintenance Engineer. (EEE)

Instrumentation & Control and Electrical Engineer (IC & E Engineer)

Interior Architect

Sales Engineer (Power Plant)

Head of Quality Management (Electrical Appliances)

Manager (Electrical)

ইলেকট্রিক্যাল ইঞ্জিনিয়ার (বি. এস. সি)

Head of Service & Spare Parts - Niloy Motors Ltd. (Hero Motorcycle)