Job Description
Title: Head of Service - Niloy Motors Ltd. (Hero Motorcycle)
Company Name: Nitol-Niloy Group
Vacancy: 1
Age: 30 to 40 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 10 years
∎ The applicants should have experience in the following business area(s):Manufacturing (FMCG), Group of Companies, Automobile
Published: 27 May 2024
Education:
∎ Bachelor of Science (BSc) in Mechanical Engineering, Bachelor of Science (BSc) in Automobile
Requirements:
Additional Requirements:
∎ Age 30 to 40 years
Responsibilities & Context:
∎ To lead the After Sales Service team in the delivery of short-term and long-term strategic and financial objectives.
∎ To deliver a profitable after-sales service by exploring and exploiting all possible revenue streams in the market.
∎ To drive the improvement in product quality through the interface between Consumers / Marketing / Manufacturing and Suppliers and take corrective measures to ensure consistent delivery of product quality and customer satisfaction.
∎ To manage all After Sales Service KPIs (cost, first-time fix, call turnaround time, productivity output and efficiency ratio per employee) to achieve maximum efficiency.
∎ To ensure excellent customer service delivery at the Customer Care Centre at all times.
∎ To ensure proper repair order flow to satisfy warranty requirements.
∎ To work with the parts department as appropriate to ensure proper stocking of high-use parts. Follow up the stock of spare parts periodically to keep a balanced stock.
∎ To obtain competitive bids on all tools, equipment and supplies for cost maximization.
∎ To monitor the team to ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly.
∎ To proactively plan for service business expansion and profitability of partners.
∎ To lead the After Sales Service team in the delivery of short-term and long-term strategic and financial objectives.
∎ To deliver a profitable after-sales service by exploring and exploiting all possible revenue streams in the market.
∎ To drive the improvement in product quality through the interface between Consumers / Marketing / Manufacturing and Suppliers and take corrective measures to ensure consistent delivery of product quality and customer satisfaction.
∎ To manage all After Sales Service KPIs (cost, first-time fix, call turnaround time, productivity output and efficiency ratio per employee) to achieve maximum efficiency.
∎ To ensure excellent customer service delivery at the Customer Care Centre at all times.
∎ To ensure proper repair order flow to satisfy warranty requirements.
∎ To work with the parts department as appropriate to ensure proper stocking of high-use parts. Follow up the stock of spare parts periodically to keep a balanced stock.
∎ To obtain competitive bids on all tools, equipment and supplies for cost maximization.
∎ To monitor the team to ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly.
∎ To proactively plan for service business expansion and profitability of partners.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Performance bonus, Provident fund, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
∎ Yearly Earned Leave Encashment
∎ Yearly Birthday Allowance
∎ Newborn Baby Allowance
∎ Maternity & Paternity Leaves
∎ Yearly Family Vacation Leaves
∎ Other benefits as per Company's Policy
∎ Yearly Earned Leave Encashment
∎ Yearly Birthday Allowance
∎ Newborn Baby Allowance
∎ Maternity & Paternity Leaves
∎ Yearly Family Vacation Leaves
∎ Other benefits as per Company's Policy
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Nitol-Niloy Group
∎ Nitol Niloy Tower, Plot # 42 & 69, Nikunja North C/A, Airport Road, Dhaka-1229
Address::
∎ Nitol Niloy Tower, Plot # 42 & 69, Nikunja North C/A, Airport Road, Dhaka-1229
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 26 Jun 2024
Category: Engineer/Architect
