Head of Service
Job Description
Title: Head of Service
Company Name: Haier Bangladesh Ltd
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ BSC in Electrical & Electronics Engineering.
Experience Requirements:
∎ 8 to 10 year(s)
Job Responsibilities:
∎ Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
∎ Displays extensive working knowledge of industry standards and practices, including product details and company services offered
∎ Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
∎ Assists with or performs administrative tasks
∎ Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
∎ Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
∎ Resolves service desk problems and improves current service desk methods to increase productivity and customer service
∎ Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
∎ Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
∎ Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
Additional Requirements:
∎ Age 32 to 39 years
∎ 8 to 10 years' Experience in Electronics Industry 5 years in leadership role is highly appreciable.
∎ Good knowledge of operational issues and must be commercially knowledgeable
∎ Identifying various business levers that impact service operations, profitability & business parameters.
∎ Ensure training of service personnel to resolve customer complaints effectively and efficiently.
∎ Overviewing delivery functions from operational perspective
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy
Application Deadline: 25 Oct 2020
Company Information:
∎ 7 Oct 2020
∎ Haier Bangladesh Ltd
Category: Engineer/Architect
Source: bdjobs.com
Deadline Expired on 25th Oct 2020
More jobs of Haier Bangladesh Ltd
Sr. Executive - IT (Business System Analyst)
Product Manager - AC & Washing machine
Showroom Manager
Legal Manager
Similar Jobs
Exterior Site Engineer
Sr. Executive/Asst. Manager, Mechanical Engineering
Executive/Sr. Executive/Asst. Manager, Mechanical Engineering
Chief Engineer, Construction
Deputy Manager/Assistant Manager
Service Engineer - AC, VRF & HVAC
Executive Director, Construction
Service Engineer - AC, VRF & HVAC
Manager - Electrical_ Engineering & Maintenance (Denim Bottom)_ Columbia Apparels Ltd.
Asst. Engineer (Electrical) in Akij Carton Factory, Mymensingh
Sub Asst. Engineer (Mechanical) in Akij Carton Factory, Mymensingh
Asst. Engineer/Engineer (Mechanical) in Akij Particle Board Mills Ltd. in Mymensingh
DGM - Construction
Mechanical Engineer
CIVIL ENGINEER (Structural & Retrofit) in Hand working experiences is MUST.
Assistant Architect
Sr. Officer- Electrical
Asst. Engineer/Engineer (IPE) in Akij Biax Films Ltd. (Factory) in Mymensingh
Manager (Operation)/ Deputy Plant Manager
Trainee Engineer - MF
Site Engineer
Architect
INDUSTRAL PRODUCTION ENGINEER (Shifting duty).
Civil Engineer - Sr. Manager/AGM
Structural Design Engineer
Engineer / Sr. Engineer
Assistant Engineer, Mechanical (Utility)
Assistant Project Engineer (Gemcon City Ltd.)
Senior Executive/Asst. Manager - Sales & Marketing (Fire Safety)
Junior BIM Engineer
Assistant Sales Engineer for Pre-fabricated Steel Building
Sub-Assistant Engineer (Electrical)
Program Manager / Chief of Party (COP)
Deputy Project Engineer (Interior Implementation)
Deputy Manager, Electrical
Executive (Plumbing Design)
Mechanic
Trainee Engineer - Slider
PLANT MANAGER
Service Engineer (Garments Machineries)
Facebook Group