Head of Service

Job Description

Title: Head of Service

Company Name: Haier Bangladesh Ltd

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ BSC in Electrical & Electronics Engineering.

Experience Requirements:
∎ 8 to 10 year(s)

Job Responsibilities:
∎ Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
∎ Displays extensive working knowledge of industry standards and practices, including product details and company services offered
∎ Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
∎ Assists with or performs administrative tasks
∎ Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
∎ Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
∎ Resolves service desk problems and improves current service desk methods to increase productivity and customer service
∎ Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
∎ Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
∎ Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work

Additional Requirements:
∎ Age 32 to 39 years
∎ 8 to 10 years' Experience in Electronics Industry 5 years in leadership role is highly appreciable.
∎ Good knowledge of operational issues and must be commercially knowledgeable
∎ Identifying various business levers that impact service operations, profitability & business parameters.
∎ Ensure training of service personnel to resolve customer complaints effectively and efficiently.
∎ Overviewing delivery functions from operational perspective

Salary: Negotiable

Compensation & Other Benefits:
∎ As per company policy

Application Deadline: 25 Oct 2020

Company Information:
∎ 7 Oct 2020
∎ Haier Bangladesh Ltd

Category: Engineer/Architect