Head of Service

Job Description

Title: Head of Service

Company Name: Butterfly Marketing Limited

Vacancy: 1

Age: 40 to 50 years

Location: Dhaka (Motijheel)

Salary: Negotiable

Experience:
∎ 10 to 14 years
∎ The applicants should have experience in the following business area(s):Electronic Equipment/Home Appliances

Published: 29 Dec 2024

Education:
∎ Bachelor of Science (BSc) in Electrical & Electronic Engineering

Requirements:

Additional Requirements:
∎ Age 40 to 50 years

Responsibilities & Context:
∎ Responsible for ensuring high-quality customer support services are provided to customers. This includes handling customer inquiries, complaints, and providing technical assistance to resolve issues with electronic products.
∎ Developing and implementing service strategies to enhance customer satisfaction, increase service efficiency, and drive revenue growth through service offerings such as maintenance contracts, extended warranties, and value-added services.
∎ Overseeing service operations, including service centers, repair facilities, spare parts inventory management and field service operations to ensure efficient and timely service delivery.
∎ Implementing quality control measures to ensure that service standards meet or exceed customer expectations. This includes monitoring service performance, analyzing service data, and implementing improvements as needed.
∎ Leading and managing a team of service technicians, engineers, and support staff to ensure they are properly trained, motivated, and equipped to deliver excellent service to customers.
∎ Working closely with other departments such as product development, sales, and marketing to provide feedback on product performance, identify recurring issues, and improve overall product quality and customer satisfaction.
∎ Identifying opportunities for innovation in service delivery, such as implementing new technologies like remote diagnostics, predictive maintenance, or self-service portals to improve service efficiency and customer experience.
∎ Ensuring compliance with regulatory requirements, warranty policies, and service level agreements to protect the company's interests and maintain customer trust.
∎ 1. Customer Support:
∎ Responsible for ensuring high-quality customer support services are provided to customers. This includes handling customer inquiries, complaints, and providing technical assistance to resolve issues with electronic products.
∎ 2. Service Strategy:
∎ Developing and implementing service strategies to enhance customer satisfaction, increase service efficiency, and drive revenue growth through service offerings such as maintenance contracts, extended warranties, and value-added services.
∎ 3. Service Operations:
∎ Overseeing service operations, including service centers, repair facilities, spare parts inventory management and field service operations to ensure efficient and timely service delivery.
∎ 4. Quality Assurance:
∎ Implementing quality control measures to ensure that service standards meet or exceed customer expectations. This includes monitoring service performance, analyzing service data, and implementing improvements as needed.
∎ 5. Team Management:
∎ Leading and managing a team of service technicians, engineers, and support staff to ensure they are properly trained, motivated, and equipped to deliver excellent service to customers.
∎ 6. Collaboration:
∎ Working closely with other departments such as product development, sales, and marketing to provide feedback on product performance, identify recurring issues, and improve overall product quality and customer satisfaction.
∎ 7. Innovation:
∎ Identifying opportunities for innovation in service delivery, such as implementing new technologies like remote diagnostics, predictive maintenance, or self-service portals to improve service efficiency and customer experience.
∎ 8. Compliance:
∎ Ensuring compliance with regulatory requirements, warranty policies, and service level agreements to protect the company's interests and maintain customer trust.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Profit share, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 3
∎ Pick & Drop Service.
∎ Alternative Saturday off.
∎ As per company policy.
∎

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka (Motijheel)

Company Information:
∎ Butterfly Marketing Limited

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 6 Jan 2025

Category: Engineer/Architect