Head of Customer Service
Job Description
Title: Head of Customer Service
Company Name: US-Bangla Group
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Master of Business Administration (MBA)
∎ Skills Required: COMPUTER OFFICE MANAGEMENT
Job Responsibilities:
∎ Administer the entire activities of Customer Service Department
∎ Formulate policies of Customer Service Department as required for domestic and overseas stations
∎ Convey/implement all company policies as decided by the Management
∎ Monitor very closely overall activities of all local and foreign stations
∎ Prepare paper on Bilateral Agreement and ensure that the agreement is made on the interest of USBA
∎ Coordinate with IATA, ICAO and CAAB authority for better handling of Passenger and Cargo
∎ Ensure maximum utilization of manpower by giving guidelines to down level management
∎ Ensure proper training of all staff of the Department as required by CAAB and other agencies
∎ Look at all disciplinary cases and take necessary actions as per company rules
∎ Recommend leave of staff, and day to day financial vouchers for higher managements approval
∎ Prepare & update all kinds of Manuals
∎ Ensure proper required airport office space for all stations
∎ Coordinate with other agencies like customs, immigration, different embassy and other airlines in the interest of smooth operation of USBA flights
∎ Carry out other functions as assigned to him by MD from time to time
Additional Requirements:
∎ Age at most 47 years
∎ Only males are allowed to apply
∎ Should retire as Squadron Leader from Bangladesh Air Force
∎ Ability to maintain liaison with relevant authorities
∎ Should have good computer knowledge specially in Microsoft office
∎ Good writing ability in English.
∎ Ability to work under pressure.
∎ Leadership quality to lead the Customer Service team.
Salary: Negotiable
Application Deadline: 11 Mar 2021
Company Information:
∎ 28 Feb 2021
∎ US-Bangla Group
∎ Address : House # 77, Sohrawardi Avenue, Baridhara Diplomatic Zone, Dhaka-1212.
∎ Web : www.us-bangla.com
∎ Business : Group of Companies (Airlines, Real Estate, Education, Medical, Leather Products, Electronics, Fashion, Courier/Air Express, Food Products, Media)
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 11th Mar 2021
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