Head of Customer Service (Battery Repair and Maintenance)

Job Description

Title: Head of Customer Service (Battery Repair and Maintenance)

Company Name: Panna Group

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ BSc. and MSc degree in Electrical & Electronic Engineering is a must.
∎ Very good in both written and speaking English language.
∎ Lead Acid Battery related Training/educations will get preference.

Experience Requirements:
∎ At least 8 year(s)
∎ The applicants should have experience in the following area(s): Battery industry, Battery Servicing, Experienced in Battery Industry will get preference
∎ The applicants should have experience in the following business area(s): Battery, Storage cell

Job Responsibilities:
∎ Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions
∎ Enforcing policies and procedures and conduct periodical survey to measure the customer satisfaction
∎ Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
∎ Reporting on warranty analysis on regular basis for national, regional and area basis
∎ Planning and monitoring for reduction of warranty cost and provide feedback / recommendations on quality and market perception
∎ Ensure Delighting Customer Service and increase loyalty towards company and its products
∎ Setting KPI for Service Force and monitoring their productivity to provide inputs thru appraisals
∎ Assist in effective rolling out of product / service campaigns, mobile services and various consumer and trade engagement programs
∎ Regular reporting on competitors service related activities
∎ Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
∎ Resolve Customer Complaints and Improve CSI
∎ Planning and ensure robust and best warranty management and service network throughout the country
∎ Diagnose the root cause of product failure or under performance , identify likely abuses in market , reporting and educate and warn users / trade to ensure proper handling and maintenance and fitment of products

Additional Requirements:
∎ Age 35 to 45 years
∎ Experience in working with batteries and vehicle checking.
∎ Knowledge of battery technology, testing, and troubleshooting.
∎ Ability to use various tools and software for battery modeling, simulation, and analysis.
∎ Familiarity with international standards and regulations for battery safety and quality.
∎ Excellent communication and interpersonal skills to interact with customers and stakeholders.
∎ Ability to work independently or as part of a team in a fast-paced environment
∎ Training clients and their technical staff on the proper operation and maintenance of battery systems. Providing technical assistance and support remotely or on-site to address customer queries or concerns.
∎ Document all activities, including installations, maintenance procedures, troubleshooting steps, and repair work. Preparing reports and providing regular updates to the management regarding technical issues, and customer feedback.
∎ Willingness to travel to different locations and work under different conditions.

∎ Negotiable
∎ Attractive salary package.

Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund
∎ Festival Bonus: 2
∎ Others as per company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 26 Sep 2023

Company Information:
∎ 27 Aug 2023
∎ Panna Group
∎ Address : Corporate Office : Panna Group, 43/1, Panna Tower, Hazaribagh Beribadh (Opposite Side of Sheikh Rasel School & Hazaribag Fire service), Dhaka-1211

Category: Customer Support/Call Centre


Source: bdjobs.com

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