Head, Occupational Safety & Health Complaints Mechanism

Job Description

Title: Head, Occupational Safety & Health Complaints Mechanism

Company Name: RMG Sustainability Council (RSC)

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ LLB/Master's degree in Law/ Social Science/ Environmental Science

Experience Requirements:
∎ At least 10 year(s)

Job Context:
∎ Overall Job Purpose:
∎ The Head, Occupational Safety & Health Complaints Mechanism (OSHCM) is a part of the RSC`s Complaints department of the RSC office in Bangladesh. The Head OSHCM reports directly to the Head of Workplace Programs & IR (HoWP & IR) and is based out of the RSC office in Dhaka.
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∎ The role is responsible for leading the Complaints department in line with the company policies and strategic plans for the RSC to become a world class platform for workplace safety. The role supports the HoWP & IR in the implementation of the strategic plans, execution of the day-to-day operations of the department, establishment of best practices and ensuring regular reporting and data management.

Job Responsibilities:
∎ 1. Strategic Planning
∎ Provide strategic and operational advice on increasing the effectiveness of the Complaints Mechanism
∎ Represent the Complaints department on matters requiring inter-departmental coordination
∎ 2. Implementing the Complaints Process
∎ Manage and build the capacity of RSC Complaint Specialists to effectively process complaints
∎ Ensure complaints are processed with integrity, impartiality and in a timely manner
∎ Ensure quality control throughout the complaints process and that complaints are processed and reported on in accordance with RSC protocols and procedures
∎ Facilitate meetings with the parties to complaints, and responsible brands, for the purposes of investigating and resolving complaints
∎ Visit factories, as required, for the purposes of investigating and resolving complaints
∎ Draft determinations on complaints where a resolution is not reached by the parties to the complaint
∎ Oversee the maintenance and development of information systems for managing the department, the complaints process and for providing data for internal and public reporting;
∎ Ensure that Standard Operating Procedures (SOPs) are regularly updated to reflect changes in procedures
∎ Work with the RSC Training Department to make sure that factory Safety Committee members and other employees of RSC factories are trained/receive up-to-date informational materials regarding the Occupational Safety & Health Complaints Mechanism
∎ Alert the MD and HoWP & IR to any problems that arise
∎ Perform related duties as assigned by the MD and HoWP & IR
∎ 3. Internal and Public Reporting
∎ Provide internal qualitative and quantitative reports, as required, to the MD and HoWP & IR on the implementation of the Complaints Mechanism and departmental and staff-related issues
∎ Ensure the timely provision of accurate information for public reporting, including for the RSC Quarterly and Annual reports and the RSC web site
∎ 4. Team Training and Development
∎ Assist the HoWP & IR in identifying departmental staff training and professional development needs
∎ Support the HoWP & IR in the development and delivery of training programmes and continued departmental staff support, including on the Complaints Mechanism, safety rights and the right to refuse unsafe work, and facilitate knowledge-sharing within the Complaints team
∎ Assess the performance of team members and support their development

Additional Requirements:
∎ At least 10+ years of demonstrated experience of working in the area of judicial or non-judicial grievance mechanisms and/or alternative dispute resolution
∎ Key Skills:
∎ A strong personal commitment to the goals of the RSC
∎ Excellent written and spoken English
∎ Native fluency in written and spoken Bangla
∎ Knowledge of occupational safety and health/social compliance in the RMG sector
∎ Knowledge of the Bangladesh Labour Act
∎ Experience of working with a tripartite/multi-stakeholder organisation
∎ Ability to engage effectively with all constituents of the RSC
∎ Experience of industrial relations, including social dialogue
∎ Knowledge of the international policy/legal context for supply chain responsibility and due diligence
∎ Strong communication skills and the ability to convey complex messages to a diverse range of audiences
∎ Experience of managing a team of at least 10 people
∎ Ability to foster integration and teamwork
∎ Effective time management skills, including proven ability to prioritise and meet deadlines
∎ Advanced computer literacy, including management information systems/spreadsheets

Salary: Negotiable

Compensation & Other Benefits:
∎ As per Company Policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 23 Nov 2022

Company Information:
∎ 17 Nov 2022
∎ RMG Sustainability Council (RSC)

Category: General Management/Admin

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