Guest Relationship Supervisor

Job Description

Title: Guest Relationship Supervisor

Company Name: Agora Limited

Vacancy: Not specific

Job Location: Dhaka (Banani, Gulshan, Mirpur, Uttara)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Management
∎ Skills Required: Computer skill, Good communication skills, Hard Working, Proactive and Positive attitude, Team Building Skill

Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Retail Stores/ Shops

Job Responsibilities:
∎ Greet and warmly welcome customers into the store. Assist customers in the store regarding products and other services.
∎ Ensure that the in-store ambiance is clean and well maintained.
∎ Monitor the in-store advertising facilities that the suppliers have taken for rent e.g. block CSAs, light boxes.
∎ Ensure the right music and continuous announcements on greetings, ongoing promotions, etc.
∎ Check posters, promotional materials and displays are updated and are in keeping with Agora standards. Also ensure no past promotional material (banners/posters etc.) is on display.
∎ Ensure that the implementation of promotional activities on time and that are being carried out effectively for the designated period of time.
∎ Handle Customer complains (returns exchanges etc.)
∎ Coaching other team members on customer service & care.
∎ Supervise Cashier & Porters to ensure smooth POS transaction; Check & Monitor Free Product Inventory
∎ Assist Guests with Membership Card related issues, Gift vouchers & Point Redemption.
∎ Communicate with Marketing team on a regular basis regarding product complains & Membership issues etc.
∎ Implement, adhere and monitor the effectiveness of QMS processes and procedures.
∎ Collecting daily cash sales & deposit to the bank.
∎ Checking of GRN & sending to head office accounts.
∎ Maintaining petty cash fund & ensure fund available for teal.
∎ Maintaining VAT register at the outlet and provide necessary information to head office accounts as and when required.
∎ Preparing report on cash variance, gift vouchers sales, sales and sending to head office.

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 10 Sep 2022

Company Information:
∎ 29 Aug 2022
∎ Agora Limited
∎ Address : 5 Mohakhali C/A, Paragon Building, 5th Floor Dhaka-1212, Bangladesh.
∎ Business : Agora was the first retail chain to open in Bangladesh in 2001. Since then, the store has been fulfilling the everyday shopping needs of customers through great price, a wide assortment of goods, best quality, and best service. Currently, there are 15 outlets of Agora in Dhaka, 1 in Chattogram, and 2 in Sylhet. Being the first superstore of the country, Agora has contributed immensely to the growth of the industry. We have always maintained excellence in quality of products and operational standards to ensure a better market for the country. Agora always wants to ensure the best quality of products for its customers. In order to do so, Agora always takes the required measures and ensures best business practices to build an ethical business source and believes in decentralizing and wants the healthiest produce to reach its customers across the country. Competency skills of our employees are constantly developed through numerous training and certifications in GLOBALG.A.P. and Food Safety Management System (FSMS). Agora also received ISO 9001:2015 certification from SGS for quality management system.


Category: Customer Support/Call Centre