Job Description
Title: Guest Relations Executive (GRE)
Company Name: Capita Group
Vacancy: 02
Age: 20 to 35 years
Location: Dhaka (GULSHAN 1)
Salary: Negotiable
Experience:
∎ 1 to 4 years
∎ The applicants should have experience in the following business area(s):Group of Companies
Published: 6 Apr 2025
Education:
∎ HSC, Bachelor of Science (BSc), A Level
Requirements:
Additional Requirements:
∎ Age 20 to 35 years
∎ Skills:
∎ Exceptional communication and interpersonal skills.
∎ Strong organizational skills with attention to detail.
∎ Ability to multitask in a fast-paced environment while maintaining a high level of professionalism.
∎ Ability to provide personalized service and handle client inquiries with tact and professionalism.
∎ A passion for delivering excellent customer service in a luxury setting.
∎ Knowledge of grooming services and products is advantageous but not required.
Responsibilities & Context:
∎ Welcome all guests with warmth and professionalism upon arrival.o Provide detailed information about grooming services, memberships, and luxury products.
∎ Assist clients in scheduling appointments, ensuring they are matched with the appropriate service providers.
∎ Address and resolve guest inquiries and concerns promptly and effectively.
∎ Ensure a high level of client satisfaction throughout their visit, offering personalized services where possible.
∎ Continuously follow up with clients to ensure their needs and expectations are met.
∎ Manage appointment bookings and the daily schedule for the grooming team.
∎ Maintain accurate records of guest preferences, ensuring seamless future visits.
∎ Proactively promote premium grooming products and services, making personalized recommendations based on client needs.
∎ Upsell and cross-sell services such as haircuts, shaves, and bespoke grooming packages.
∎ Educate guests on the benefits of exclusive grooming products, including skincare, hair care, and shaving items.
∎ Develop strong relationships with returning clients and ensure they receive VIP treatment during each visit.
∎ Encourage participation in loyalty programs and special offers, promoting guest retention.
∎ Collect and record guest feedback on their experience.
∎ Work with the management team to address any service improvements or guest concerns.
∎ Use feedback to ensure continuous improvement in guest experience.
∎ Ensure that the grooming environment is clean, organized, and aligned with Truefitt & Hill’s luxurious image.
∎ Support inventory management for grooming products and ensure they are available for guests to purchase.
∎ Assist in maintaining high standards of service in all areas, including hygiene, professionalism, and overall presentation.
∎ 1. Guest Engagement:
∎ Welcome all guests with warmth and professionalism upon arrival.o Provide detailed information about grooming services, memberships, and luxury products.
∎ Assist clients in scheduling appointments, ensuring they are matched with the appropriate service providers.
∎ 2. Customer Service Excellence:
∎ Address and resolve guest inquiries and concerns promptly and effectively.
∎ Ensure a high level of client satisfaction throughout their visit, offering personalized services where possible.
∎ Continuously follow up with clients to ensure their needs and expectations are met.
∎ 3. Appointment Management:
∎ Manage appointment bookings and the daily schedule for the grooming team.
∎ Maintain accurate records of guest preferences, ensuring seamless future visits.
∎ 4. Product & Service Promotion:
∎ Proactively promote premium grooming products and services, making personalized recommendations based on client needs.
∎ Upsell and cross-sell services such as haircuts, shaves, and bespoke grooming packages.
∎ Educate guests on the benefits of exclusive grooming products, including skincare, hair care, and shaving items.
∎ 5. Maintaining Guest Loyalty:
∎ Develop strong relationships with returning clients and ensure they receive VIP treatment during each visit.
∎ Encourage participation in loyalty programs and special offers, promoting guest retention.
∎ 6. Customer Feedback:
∎ Collect and record guest feedback on their experience.
∎ Work with the management team to address any service improvements or guest concerns.
∎ Use feedback to ensure continuous improvement in guest experience.
∎ 7. Operational Support:
∎ Ensure that the grooming environment is clean, organized, and aligned with Truefitt & Hill’s luxurious image.
∎ Support inventory management for grooming products and ensure they are available for guests to purchase.
∎ Assist in maintaining high standards of service in all areas, including hygiene, professionalism, and overall presentation.
Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus, Over time allowance
∎ Salary Review: Yearly
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ As per Company Policy
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (GULSHAN 1)
Company Information:
∎ Capita Group
∎ Capita House 11, House # 03, Road # 27, Block-J, Banani, Dhaka-1213.
∎ Real Estate Developer and Building Management Services.
Address::
∎ Capita House 11, House # 03, Road # 27, Block-J, Banani, Dhaka-1213.
∎ Real Estate Developer and Building Management Services.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 30 Apr 2025
Category: jobs
