General Manager, Operations
Job Description
Title: General Manager, Operations
Company Name: Apollo Hospitals Dhaka
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Graduate/Masters in Business Administration/ Social Science preferably Statistics.
∎ PGD in Operation Management will be consider as added advantage.
Experience Requirements:
∎ At least 18 year(s)
Job Context:
∎ Department/ Division : Operations
∎ Functions : N/A
∎ Employment Type : Full Time Staff (Permanent/Contractual)
∎ Office Location : Apollo Hospitals Dhaka
∎ Office Timing : Regular Hour
∎ Reports To : N/A
Job Responsibilities:
∎ Operational: Review and approve adequate plans for the control of planned outputs, budget spending and staff efficiency. Identify short to long term strategic needs of the organization and execute plans for implementation.
∎ Maximize new customer engagement; and working with the leadership team to develop plans to meet future needs. Formulate training and incentive plans; maintaining efficient team structure and performance through analytics, processes and tools
∎ Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; customer service trends; determining system improvements; implementing change.
∎ Liaise and consult with administrative heads to set goals and standards of performance for various hospital areas. Oversee, direct and ensure the smooth functioning of all support functions in the organization.
∎ Conduct monthly review meetings of all Managers/Executives to review performance of previous month, targets for the current month and devising action plans for improving.
∎ Ensure that all material requisitions from the support functional areas is checked, verified, justified and forwarded for procurement to the materials department.
∎ Conducting periodic analysis of profitability of operations and devising plans for improving profitability and reducing costs.
∎ Oversee, direct and control all outsourced.
∎ Establish policies, procedures and work practices for outsourced services which meet Apollo Hospitals, Dhaka standards.
∎ Planning :Develop and review the operational plan for ensuring that the plans are in line with the strategic objectives of the hospital. Departmental Budget planning. Monitor achievement of set targets or identify variance as against approved budgets.
∎ Recommend manpower requirements based on utilization / occupancy.
∎ Conduct periodic analysis of profitability of operations and devising plans for improving profitability and reducing costs.
∎ Quality: Monitor and review services in Operations Directorate to ensure a high degree of customer satisfaction.
∎ Investigate customer concerns and implement appropriate courses of action.
∎ Set standards for Operations Directorate and ensure a high quality of service delivery as per set standards.
Additional Requirements:
∎ Age at least 45 years
∎ Operational:Review and approve adequate plans for the control of planned outputs, budget spending and staff efficiency. Identify short to long term strategic needs of the organization and execute plans for implementation.
∎ Maximize new customer engagement; and working with the leadership team to develop plans to meet future needs. Formulate training and incentive plans; maintaining efficient team structure and performance through analytics, processes and tools
∎ Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; customer service trends; determining system improvements; implementing change.
∎ Liaise and consult with administrative heads to set goals and standards of performance for various hospital areas. Oversee, direct and ensure the smooth functioning of all support functions in the organization.
∎ Conduct monthly review meetings of all Managers/Executives to review performance of previous month, targets for the current month and devising action plans for improving.
∎ Ensure that all material requisitions from the support functional areas is checked, verified, justified and forwarded for procurement to the materials department.
∎ Conducting periodic analysis of profitability of operations and devising plans for improving profitability and reducing costs.
∎ Oversee, direct and control all outsourced.
∎ Establish policies, procedures and work practices for outsourced services which meet Apollo Hospitals, Dhaka standards.
∎ Planning :Develop and review the operational plan for ensuring that the plans are in line with the strategic objectives of the hospital. Departmental Budget planning. Monitor achievement of set targets or identify variance as against approved budgets.
∎ Recommend manpower requirements based on utilization / occupancy.
∎ Conduct periodic analysis of profitability of operations and devising plans for improving profitability and reducing costs.
∎ Quality: Monitor and review services in Operations Directorate to ensure a high degree of customer satisfaction.
∎ Investigate customer concerns and implement appropriate courses of action.
∎ Set standards for Operations Directorate and ensure a high quality of service delivery as per set standards.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy. (PF, Gratuity, Festival bonus, Medical, Insurance, Yearly Leave)
Application Deadline: June 23, 2019
Company Information:
∎ Apollo Hospitals Dhaka
Category: General Management/Admin
Read Before Apply: Apply Online
Deadline Expired on 23rd Jun 2019
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