GDS & OTA Expert (Sabre & Galileo)
Job Description
Title: GDS & OTA Expert (Sabre & Galileo)
Company Name: Safor Travel Agency
Vacancy: 2
Age: 21 to 35 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): Airline, Travel Agency, GSA, Tour Operator, Immigration/Visa Processing, Transport Service, Travel Startup, Airport Service
Published: 2026-10-12
Application Deadline: 2026-11-09
Education:
- Bachelor/Honors
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): Airline, Travel Agency, GSA, Tour Operator, Immigration/Visa Processing, Transport Service, Travel Startup, Airport Service
Skills Required: GDS (SABRE, GDS (GalileoTravelport, Reservation/ Ticketing, Ticket Booking, Air Ticketing
Additional Requirements:
- Age 21 to 35 years
Proven hands-on experience with Sabre and Galileo GDS platforms.
Strong knowledge of airline reservations, fare construction, ticketing, reissuance, refunds, and cancellation procedures.
Practical experience managing OTA booking systems and online travel operations.
Good understanding of PNR creation, ticketing time limits, airline policies, and international travel itineraries.
Strong analytical, troubleshooting, communication, and coordination skills.
Ability to work accurately under pressure and manage multiple bookings simultaneously.
Proficiency in Microsoft Excel and booking-related reporting.
Experience with NDC, API-based booking systems, and OTA integrations will be an added advantage.
Responsibilities & Context:
GDS Operations Management: Manage flight reservations, ticketing, reissuance, revalidation, cancellations, refunds, and itinerary modifications using Sabre and Galileo (Travelport).
Flight Booking & Ticketing: Create, modify, and manage domestic and international flight bookings while ensuring accuracy in passenger details, fare rules, and ticket issuance.
OTA Platform Management: Manage Online Travel Agency (OTA) operations, including flight inventory, booking processing, pricing updates, cancellations, refunds, and customer queries.
Fare Search & Optimization: Search, compare, and analyze airline fares, routes, availability, and fare conditions to identify cost-effective travel options.
PNR Management: Create and maintain Passenger Name Records (PNRs), ensuring accurate passenger information, ticketing deadlines, booking status, and itinerary details.
Ticket Reissuance & Refunds: Process voluntary and involuntary ticket changes, refunds, voids, and cancellations in accordance with airline policies and applicable fare rules.
OTA Connectivity & Integration: Coordinate with OTA platforms, airline systems, consolidators, and technology providers to resolve booking synchronization, ticketing, and connectivity issues.
Customer Support & Issue Resolution: Handle complex reservation issues, schedule changes, booking failures, ticketing discrepancies, and post-booking service requests.
Quality Control & Compliance: Verify ticket details, fare calculations, taxes, penalties, and airline rules to minimize booking errors and financial losses.
Queue & Booking Management: Monitor GDS queues, ticketing time limits, booking confirmations, schedule changes, and pending reservations to ensure timely processing.
Reporting & Reconciliation: Maintain daily booking reports, ticketing records, refund statements, sales data, and transaction reconciliation for operational accuracy.
Airline & Supplier Coordination: Communicate with airlines, consolidators, and travel partners regarding fare discrepancies, ticketing restrictions, refunds, and operational issues.
Revenue & Cost Management: Identify opportunities to improve booking efficiency, reduce transaction errors, control operational costs, and support sales performance.
System Troubleshooting: Diagnose and resolve Sabre and Galileo system issues, booking errors, fare display problems, and ticketing failures within authorized access.
Team Support & Training: Guide reservation staff on GDS procedures, OTA workflows, fare rules, ticketing practices, and customer service standards.
Job Other Benifits:
- T/A,Provident fund,Mobile bill,Gratuity
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
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