Front Office Executive

Job Description

Title: Front Office Executive

Company Name: Hotel Shuktara,Dhaka

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Hospitality Management, Diploma in Hotel Management.

Experience Requirements:
∎ 2 to 5 year(s)

Job Responsibilities:
∎ Monitor customer satisfaction (Guest Feedback, Social Media Review).
∎ Maintains room key control.
∎ Welcomes guests and fosters customer loyalty through his/her friendly manner.
∎ Develops high quality relationships with guests throughout their stay.
∎ Guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
∎ Ensures you are well presented (uniforms, personal hygiene etc), and also punctual.Enforces all cash handling, check cashing, and credit policies.
∎ Provide high level of customer service and maintain a high profile in the day to day front office operations.
∎ Ensures that the workplace remains clean and tidy.
∎ Maintain office equipment such as computer, Photocopy machine, POS Machine, Printer etc.
∎ Monitor front desk and ensure all employees comply with all security procedures for visitors.
∎ Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
∎ Have a good knowledge of all systems and standard operating procedures of front office.
∎ Ensures that guest documentation and information is available and up-to-date.
∎ Any other duties assigned.

Additional Requirements:
∎ Age 25 to 28 years
∎ Both males and females are allowed to apply
∎ The applicants should have experience in the following business area(s): Hotel
∎ Excellent verbal and written English required.
∎ Minimum two years of working experience in a reputed hotel for this position.
∎ Computer literate with proficiency in MS Word, MS Excel, Internet, e-communication and pos software.( HOTEL MANAGEMENT SOFTWARE ) NICE SOFTWARE.
∎ Excellent communication skills required.
∎ Ability to work independently.

Salary: Negotiable

Compensation & Other Benefits:
∎ As per company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 18 Jun 2022

Company Information:
∎ 19 May 2022
∎ Hotel Shuktara,Dhaka

Category: Customer Support/Call Centre

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