Job Description

Title: Front Desk Executive

Company Name: Praava Health

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduation or Masters in any discipline.

Job Context:
∎ Job Title : Front Desk Executive
∎ Level: TBC
∎ Department : Operations
∎ Location: Dhaka
∎ Reporting To : Duty Manager
∎ Dotted Reporting : Chief Operating Officer / Operations Manager Organization Description Praava Health envisions a network of quality, patient-centered one-stop outpatient health centers offering family doctors, including women`s health, outpatient department with visiting specialists, comprehensive diagnostic lab, including advanced imaging, and pharmacy.
∎ Job Description:
∎ Job Context:
∎ Key Relationships:
∎ Internal Relationships
∎ Front office
∎ Duty Manager
∎ Housekeeper
∎ Security
∎ External
∎ Patients / Customers
∎ Advisor
∎ Job Purpose:
∎ The role of Front Desk Executive is to ensure overall customer service and to gain customer satisfaction of Out-Patient Areas. The purpose of the job is to provide assistance to consultants as well as patients in terms of consultation, investigation, procedure Billing etc. The FDE will be responsible for multitasking, cross functional customer care activities & should be available to work in flexible shifting hours. The role requires effective communication & good management skill to deal with diversified customer as well as provide guideline to valued customers in order to ensure service excellence

Job Responsibilities:
∎ Greet all guests with appropriate manners & curtsey and arrange pre-consultation requirements as necessary
∎ Address all individuals courteously by their given name or by sir and madam (as appropriate)
∎ Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments.
∎ Ensure effective and smooth coordination between consultant and the outpatient (with / without appointment, follow up etc) as well as manage all operational activities of the respective clinic(s), specialty with quality service in line with Praava policies.
∎ Captures patient information in the Hospital Information System (HIS) for patient registration, appointment scheduling and billing.
∎ Keeps patient appointments on schedule by notifying provider of patients' arrival, reviewing service delivery compared to schedule, reminding provider of service delays, Guide the patients regarding investigation, medication & follow-up visit ? Comforts patients by anticipating patients' anxieties and answering patients' questions. ? Maintains patient accounts by obtaining, recording, and updating personal and financial information. ? Handle complaints, customers' requests and channels them to the right person when required. ? Protects patients' rights by maintaining confidentiality of personal and financial information.
∎ Actively engage in activities beyond job scope to improve patient experience at Praava.
∎ Provide information on related consultant's profiles, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure etc.
∎ Promote Praava services by providing marketing communication materials to customers.
∎ Be updated with the latest information on different facilities and tariffs and persuade patients' politely to avail diagnostics and medication facilities from Praava. ? Carry out reconciliation at the end of the shift to hand over to the cash manager of the facility.
∎ Services Management:
∎ Communicating effectively with staff at all levels.
∎ Communicating effectively with patients and ensuring support services.
∎ Address any operational issues that require intervention/coordination.
∎ Coordinate technical assistance to patient in terms of basic medical knowledge and applications
∎ Oversee patient care flow while redirecting and allocating resources
∎ Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration/ HOD.

Additional Requirements:
∎ Minimum 0 -2 years of experience
∎ Preferably in Healthcare industry experience.
∎ Technical Skills/Knowledge:
∎ Business/Commercial Knowledge
∎ Excellent communication, negotiation and interpersonal skills with high level of emotional intelligence
∎ Interpersonal Skills
∎ Outstanding negotiating skills.
∎ Should be comfortable giving and receiving criticism, asking a lot of questions, and taking ownership.
∎ Team player with leadership qualities
∎ Be able to demonstrate Planning & Organizing and People skills
∎ Behavioural Competencies:
∎ Honest
∎ Service orientation
∎ Attention to details
∎ Team work
∎ Resilience
∎ IT Skills
∎ Advanced level PC skills particularly in MS Excel and Word.
∎ Experienced in working in HIS System or Software
∎ Other:
∎ Embodies corporate values: Integrity, Teamwork, Respect, Professionalism.
∎ Shares Founder's vision for a healthcare brand based on the pillars of Trust, Quality, Reliability, and Affordability.
∎ Might require to complete tasks outside working hours to the extent necessary to carry out her/his duties

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Feb 2022

Company Information:
∎ 16 Jan 2022
∎ Praava Health
∎ Address : Plot 9, Road 17, Block C, Banani, Dhaka 1213
∎ Web : www.praavahealth.com
∎ Business : Praava Health is a network of Family Health Centers in Bangladesh where patients come first. We are building a better patient experience enabled by technology. We offer consultations with family doctors and a full range of diagnostics services, including laboratory and imaging. We envision a world class health care system that puts Patients first. Our first Family Health Center has already served thousands of Patients in Dhaka. Check out an animation video introducing Praava Health. We aspire to be Bangladesh?s trusted partner in health, empowering Patients to manage their health in a manner aligned with their values. We are a small, impassioned, collaborative team that is inspired to build the best healthcare company in Bangladesh.

Category: Secretary/Receptionist

: Praava Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.

Source: bdjobs.com

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