Job Description
Title: Facebook Moderator & Customer Support Executive
Company Name: Trekmad
Vacancy: 01
Age: at least 20 years
Location: Dhaka (Uttara Sector 4)
Salary: Tk. 12000 - 15000 (Monthly)
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Call Center, E-commerce, E-commerce Startup, F-commerce
∎ Freshers are also encouraged to apply.
Published: 20 Jun 2025
Education:
∎ HSC
Requirements:
Additional Requirements:
∎ Age at least 20 years
∎ Prior experience in customer service, call handling, or social media moderation.
∎ Excellent spoken and written English.
∎ Confident in making outbound calls and handling challenging customer conversations.
∎ Comfortable using tools like Facebook Business Suite, WhatsApp Business, Shopify, or CRM platforms.
∎ Self-disciplined, organized, and willing to work flexible hours if needed.
∎ Prior experience in customer service, call handling, or social media moderation.
∎ Excellent spoken and written English.
∎ Confident in making outbound calls and handling challenging customer conversations.
∎ Comfortable using tools like Facebook Business Suite, WhatsApp Business, Shopify, or CRM platforms.
∎ Self-disciplined, organized, and willing to work flexible hours if needed.
Responsibilities & Context:
∎ Monitor Facebook comments, messages, and ad replies.
∎ Engage positively with customers to build trust and brand loyalty.
∎ After-Hours Support - Be available (on rotation or as needed) to respond to important Facebook messages or comments after office hours.
∎ Handle inbound and outbound customer calls (order inquiries, support, feedback).
∎ Respond to queries via email, chat, and social media platforms.
∎ Maintain a friendly, professional, and patient tone in all communications.
∎ We're looking for a highly motivated Facebook Moderator & Customer Support Executive to join our growing e-commerce company, TREKMAD. You’ll be responsible for managing customer interactions across Social Media, Phone Call, and other support channels—ensuring every customer receives top-quality service.
∎
∎ Note: This role requires both inbound and outbound calling, and occasional after-hours support (responding to Facebook messages/comments when needed).
∎
∎ Key Responsibilities
∎ Social Media Moderation
∎ Monitor Facebook comments, messages, and ad replies.
∎ Engage positively with customers to build trust and brand loyalty.
∎ After-Hours Support - Be available (on rotation or as needed) to respond to important Facebook messages or comments after office hours.
∎ Communication & Support:
∎ Handle inbound and outbound customer calls (order inquiries, support, feedback).
∎ Respond to queries via email, chat, and social media platforms.
∎ Maintain a friendly, professional, and patient tone in all communications.
Skills & Expertise:
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ Performance bonus
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (Uttara Sector 4)
Company Information:
∎ Trekmad
∎ House 30, Road 11, Sector 4, Uttara, Dhaka - 1230
∎ www.trekmad.com
∎ TREKMAD is an e-commerce retail platform offering a curated selection of products across various categories. We prioritize customer satisfaction through intuitive design, competitive pricing, and personalized recommendations.
Our mission is to revolutionize online shopping by providing a seamless experience with top-quality products, personalized service, and unbeatable prices.
Address::
∎ House 30, Road 11, Sector 4, Uttara, Dhaka - 1230
∎ www.trekmad.com
∎ TREKMAD is an e-commerce retail platform offering a curated selection of products across various categories. We prioritize customer satisfaction through intuitive design, competitive pricing, and personalized recommendations.Our mission is to revolutionize online shopping by providing a seamless experience with top-quality products, personalized service, and unbeatable prices.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 30 Jun 2025
Category: Customer Support/Call Centre
