Executive/Sr. Executive (Quality Management)

Job Description

Title: Executive/Sr. Executive (Quality Management)

Company Name: Creative IT Institute

Vacancy: 03

Job Location: Dhaka (Dhanmondi)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline

Experience Requirements:
∎ 1 to 4 year(s)
∎ The applicants should have experience in the following area(s): Counseling, Face-to-Face Customer Support, QC (Quality Control) of Customer Service
∎ The applicants should have experience in the following business area(s): Call Center, NGO, Public Relation Companies, Training Institutes, University

Job Responsibilities:
∎ Maintaining a positive, empathetic, and professional attitude toward the students at all times.
∎ Building sustainable relationships and trust with students through open and interactive communication
∎ Respond promptly to student inquiries.
∎ Communicating with students through various channels.
∎ Acknowledging student complaints with a positive attitude.
∎ Handling the complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Knowing the services inside and out to be able to answer questions.
∎ Providing accurate, valid, and complete information by using the right methods/tools
∎ Processing orders, forms, applications, and requests.
∎ Keeping records of student interactions, transactions, comments, complaints, and solutions.
∎ Communicating and coordinating with colleagues as necessary.
∎ Providing feedback on the efficiency of the student service process.
∎ Ensure student satisfaction and provide professional support.
∎ Follow communication procedures, guidelines, and policies
∎ Taking the extra mile to engage students.
∎ Preparing a data-driven report to bring out the scope of development and to make decisions.
∎ Candidates must be advanced skills in MS Office and databases.
∎ Accuracy, precision, and the capacity to evaluate large volumes of data
∎ Excellent written and verbal communication skills

Additional Requirements:
∎ Age 25 to 35 years
∎ Only females are allowed to apply
∎ Management, Teamwork, Leadership, Eye For Detail, Thoroughness, Reporting, Cool Under Pressure, Conflict Resolution, Problem Solving, Multi-Tasking, Timeliness, Scheduling, Communication, Innovation, Open Minded, Good at MS Office.

Salary: Tk. 20000 - 25000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 17 Mar 2023

Company Information:
∎ 11 Mar 2023
∎ Creative IT Institute
∎ Address : House # 7, Road # 4, Dhanmondi, Dhaka.
∎ Web : www.creativeitinstitute.com
∎ Business : gosihisvhspovh

Category: Customer Support/Call Centre

: