Job Description
Title: Executive/Senior Executive (CS)- Ocean Freight
Company Name: EFL Global Limited
Vacancy: --
Age: at least 25 years
Location: Dhaka (Banani)
Minimum Salary: Negotiable
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Shipping, Freight forwarding
Published: 21 Jan 2025
Education:
∎ Bachelor of Business Administration (BBA)
Requirements:
Additional Requirements:
∎ Age at least 25 years
Responsibilities & Context:
∎ Communicating with customers through various channels.
∎ Keep constant contact with assigned overseas agents and shippers for smooth handling of the shipments.
∎ Follow up SOP for every customer.
∎ Booking follow-up, contacting shipper / buying house for booking (with all Proper information) Providing required Dummy/Freight Certificate to shipper.
∎ Responding Promptly to customer inquiries.
∎ Reporting EDI/DSR on time.
∎ Ensure customer satisfaction and provide professional customer support.
∎ Ensure follow-up with the vendor for custom status and shipping documents.
∎ Providing clearance to the Ocean Operation team for planning, mentioning booking no., agent detail, preferred carrier, selling rate, and estimated arrival time through mail only. sometime over the phone for urgent consignments.
∎ Ability to meet deadlines while maintaining a professional attitude.
∎ Always Maintain a positive and professional attitude toward customers.
∎ Perform all other duties as assigned.
∎ Communicating with customers through various channels.
∎ Keep constant contact with assigned overseas agents and shippers for smooth handling of the shipments.
∎ Follow up SOP for every customer.
∎ Booking follow-up, contacting shipper / buying house for booking (with all Proper information) Providing required Dummy/Freight Certificate to shipper.
∎ Responding Promptly to customer inquiries.
∎ Reporting EDI/DSR on time.
∎ Ensure customer satisfaction and provide professional customer support.
∎ Ensure follow-up with the vendor for custom status and shipping documents.
∎ Providing clearance to the Ocean Operation team for planning, mentioning booking no., agent detail, preferred carrier, selling rate, and estimated arrival time through mail only. sometime over the phone for urgent consignments.
∎ Ability to meet deadlines while maintaining a professional attitude.
∎ Always Maintain a positive and professional attitude toward customers.
∎ Perform all other duties as assigned.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Banani)
Job Highlights:
∎ We are seeking a dedicated and customer-focused executive or senior executive (customer service) specializing in ocean freight to join our team.
Company Information:
∎ EFL Global Limited
∎ Concord Colosseum, 08th Floor, 156 Kemal Ataturk Avenue, Banani C/A, Dhaka-1213, Bangladesh
∎ https://efl.global/
∎ EFL is one of the largest Freight Forwarding and Logistics solutions providers with a regional representation through 70+ offices in 39 Countries across the globe covering Asia, Africa, Europe, Middle East, and USA Regions. We are looking for dynamic individuals with a passion to pursue a career in the field of Freight Forwarding and logistics by achieving service excellence.
Address::
∎ Concord Colosseum, 08th Floor, 156 Kemal Ataturk Avenue, Banani C/A, Dhaka-1213, Bangladesh
∎ https://efl.global/
∎ EFL is one of the largest Freight Forwarding and Logistics solutions providers with a regional representation through 70+ offices in 39 Countries across the globe covering Asia, Africa, Europe, Middle East, and USA Regions. We are looking for dynamic individuals with a passion to pursue a career in the field of Freight Forwarding and logistics by achieving service excellence.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 Feb 2025
Category: Commercial/Supply Chain
