Executive - Technical Help Desk.
Job Description
Title: Executive - Technical Help Desk.
Company Name: Data Edge Limited
Vacancy: 02
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Graduate (Any Discipline).
∎ Skills Required: Communications skills (both written and oral in English)
Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s):
Call Center Agent, Customer Service Management, Customer Support through Phone
∎ Freshers are also encouraged to apply.
Job Context:
∎ data edge limited is one of the leading ICT System Integration company in Bangladesh providing ICT solutions to its wide customer base in Bangladesh and abroad. data edge limited is looking for a suitable technical help desk analyst to assist it`s smooth customer help desk operations for 24/7 response help desk. Selected person will be assigned initially to assist the engineering team in the night shift from 12AM to 8AM with work from home facility.
∎ Office Location: Home office
∎ Work Time: 12AM - 8AM
Job Responsibilities:
∎ Analyze customer issues & assign resource to resolve the issues.
∎ Conduct meeting with different technical teams on regular basis, record the status of the works and taking necessary actions accordingly.
∎ Providing different tools, spare parts and other necessary equipment to the technical support teams.
∎ Manage inventory through software and Microsoft Excel.
∎ Coordinate with different departments for the purpose of ensuring intimidate support to the external & internal customers.
Additional Requirements:
∎ Age 22 to 28 years
∎ Both males and females are allowed to apply
∎ Expertise on MS Office (Specially word, excel & power point) is mandatory to apply for this position.
∎ Ability to work under pressure.
∎ Excellent customer service skills.
∎ Mind set to work with a 24/7 technical team
∎ Very good communication skills (Both in English & Bengali), literacy & organizational skills.
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ data edge limited presents an exciting opportunity for professional growth, selected candidates will be offered a smart compensation package according to his experience & qualification.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Nov 2022
Company Information:
∎ 11 Nov 2022
∎ Data Edge Limited
∎ Address : Sadharan Bima Bhaban-2, (10th, 11th and 13th floor), 139 Motijheel C/A, Dhaka 1000.
∎ Web : www.data-edge.com
∎ Business : System Integration and ICT Solutions.
Category: General Management/Admin
: data edge limited is one of the leading ICT System Integration company in Bangladesh providing ICT solutions to its wide customer base in Bangladesh and abroad. data edge limited is looking for a suitable technical help desk analyst to assist in smooth customer service operations. Applicants matching the above requirements are requested to apply with a detailed CV mentioning their all academic, personal details, expertise through online application
