Executive / Senior Executive - CRM

Job Description

Title: Executive / Senior Executive - CRM

Company Name: Ahyan Hotel & Resorts Ltd

Vacancy: n/a

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 2 to 3 years

Published: 2026-10-03

Application Deadline: 2026-10-08

Education: Requirements Bachelor’s degree in Business, Marketing, Management, or a related field. 2–3 years of experience in CRM, customer service, sales support, or a similar role. Strong communication and relationship-management skills. Good analytical and problem-solving abilities. Proficiency in MS Excel and CRM software. Strong follow-up and coordination skills. Ability to manage multiple customers and tasks simultaneously.

Requirements:

• 2 to 3 years

Skills Required:

Additional Requirements:

Responsibilities & Context: Job Summary Responsible for managing customer relationships, maintaining customer data, coordinating follow-ups, resolving customer issues, and ensuring a positive customer experience throughout the customer lifecycle. Key Responsibilities Manage customer information and interactions through the CRM system. Maintain accurate and updated customer databases. Follow up with leads, prospects, existing customers, and inactive customers. Monitor customer inquiries, requests, complaints, and service issues. Coordinate with Sales, Marketing, Operations, and other relevant departments to resolve customer issues. Conduct customer satisfaction calls and collect feedback. Identify opportunities for repeat business, upselling, and cross-selling. Maintain records of customer communications and follow-up activities. Monitor pending customer issues and ensure timely resolution. Prepare daily, weekly, and monthly CRM reports. Analyze customer data to identify trends and opportunities. Support customer retention and engagement initiatives. Assist in developing customer communication campaigns. Ensure that customer information is handled accurately and confidentially. Maintain service quality and professional communication standards.

Job Other Benifits:

Employment Status: Full Time

Job Work Place:

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: