Assistant Manager - CRM

Job Description

Title: Assistant Manager - CRM

Company Name: Ahyan Hotel & Resorts Ltd

Vacancy: n/a

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 3 to 5 years

Published: 2026-10-03

Application Deadline: 2026-10-08

Education: Requirements Bachelor’s degree in Business Administration, Marketing, Management, or a relevant field. 3–5 years of relevant experience, preferably in CRM, customer experience, sales, or relationship management. Prior team supervision/leadership experience. Strong analytical and reporting skills. Excellent communication and interpersonal skills. Strong problem-solving and decision-making ability. Good knowledge of CRM platforms and MS Excel. Ability to work with sales targets and performance metrics.

Requirements:

• 3 to 5 years

Skills Required:

Additional Requirements:

Responsibilities & Context: Job Summary Responsible for supervising CRM operations, managing customer relationships, monitoring team performance, improving customer retention, and ensuring effective coordination between CRM, Sales, Marketing, and Operations. Key Responsibilities Lead and supervise the CRM team to achieve departmental objectives. Develop and implement customer relationship management strategies. Monitor the complete customer lifecycle from lead generation to post-sales service. Establish effective customer follow-up and retention processes. Monitor customer complaints, service requests, and escalations. Ensure timely resolution of customer issues in coordination with relevant departments. Analyze CRM data to identify customer behavior, retention opportunities, and sales potential. Monitor team performance against CRM KPIs and service standards. Conduct regular performance reviews and provide coaching to team members. Ensure accurate and timely updating of customer information in the CRM system. Develop customer segmentation and targeted follow-up strategies. Coordinate with Sales and Marketing teams for lead nurturing and conversion. Support cross-selling, upselling, renewal, and customer retention initiatives. Prepare and present CRM performance reports to management. Identify process gaps and recommend improvements to enhance customer experience. Develop SOPs and guidelines for customer communication and follow-up. Ensure proper handling of sensitive customer information. Support customer engagement campaigns and loyalty initiatives.

Job Other Benifits:

Employment Status: Full Time

Job Work Place:

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: