Job Description
Title: Executive, IT Service Operation-1000FiX Services Limited
Company Name: Smart Technologies (BD) Ltd.
Vacancy: 03
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 2 to 3 year(s)
Job Responsibilities:
∎ Supporting the customer through ticketing system and inquiries via phone calls.
∎ Resolving customer complaints and queries.
∎ Provide product details and service information to customers.
∎ Taking feedback from the customers.
∎ Maintaining a healthy relationship with the clients.
∎ Deal with queries from the public and customers.
∎ Receive and sort mail and deliveries.
∎ Understanding the products and services provided by the company.
∎ Tidy and maintain the customer care area.
∎ Perform any other tasks assigned by the Team Leader.
Additional Requirements:
∎ Age at least 22 years
∎ Excellent Verbal communication and interpersonal skills.
∎ Professional personal presentation.
∎ Problem-solving and analytical mindset.
∎ Knowledge of customer service principles and practices.
∎ Proficient in tracking customer sentiment and feedback.
∎ Self-motivated and proactive team player.
∎ Customer service orientation.
∎ Information management.
∎ Organization and planning.
∎ Stress tolerance.
∎ Participate in team meetings and contribute to process improvement initiatives
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Oct 2023
Company Information:
∎ 4 Oct 2023
∎ Smart Technologies (BD) Ltd.
∎ Address : Jahir Smart Tower, 205/1-205/1/A, West Kafrul, Begum Rokeya Sharani, Mirpur, Dhaka
∎ Business : IT Product Sales & Distribution, National Distributor of Huawei Mobile, Enterprise Solutions, Security & Surveillance, Software, Stationery Goods, Properties, Lenovo Mobile and Motorola Mobile etc
Category: Customer Support/Call Centre
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