Executive - Field Service, Customer Service

Job Description

Title: Executive - Field Service, Customer Service

Company Name: Bangladesh Honda Pvt. Ltd.

Vacancy: 4

Job Location: Dhaka, Munshiganj (Gazaria)

Employment Status: Full-time

Educational Requirements:
∎ B.Sc in Mechanical/Automobile Engineering Or MBA Or Diploma in Mechanical/Automobile Engineering.

Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Dealer development, Dealer Management
∎ The applicants should have experience in the following business area(s): Automobile, Manufacturing (Light Engineering & Heavy Industry), Multinational Companies

Job Responsibilities:
∎ Work for Two wheeler Customer service department to improve Dealer operation in the field.
∎ Hands on training given to Dealer staff to improve service quality to avoid customer complaint.
∎ Closely work with Dealer staff and monitor day to day DLR operation and improvement.
∎ Analysis to identify gap and assist dealer to improve customers satisfaction.
∎ Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
∎ Ensure and Monitor dealer's KPI such as Service Incoming/Retail sales of spare parts and engine oil, Customer satisfaction level.
∎ Ensure timely updates of the reports and documents which required by management.
∎ To make sure parts availability at dealership to enhance business profitability with customer satisfaction.
∎ Communicate customer directly for survey and identify the problems. Possibly delegating certain customer enquirers to specific teams.
∎ Work successfully in a team environment as well as independently.
∎ Willing to travel anywhere in Bangladesh 6-12 days in a month.
∎ Generating HSP & PRS to create additional sales with customer satisfaction in rural area.
∎ A thorough knowledge of the product or service the company they work for is offering.
∎ Report to management daily, weekly & monthly update situation.
∎ To perform any other duties and responsibilities assigned by the management time to time.

Additional Requirements:
∎ Age 25 to 30 years
∎ Only males are allowed to apply
∎ Effective problem solving & decision making, time management and immediate prioritization of tasks as assigned.
∎ A thorough knowledge of product and services of the company as well as industry.
∎ Motorcycle riding skill.
∎ Motorcycle technical skill.
∎ Excellent communication skill both in written & verbal abilities of English.
∎ Conversant with MS Office applications.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Provident fund, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Life Insurance, Medical Insurance (OPD & IPD) including dependents & Maternity insurance.

Application Deadline: 7 Nov 2020

Company Information:
∎ 10 Oct 2020
∎ Bangladesh Honda Pvt. Ltd.
∎ Address : Crystal Palace (12th Floor), House-22, Road-140, Gulshan-1, Dhaka-1212.
∎ Web : www.bdhonda.com
∎ Business : Honda is a Japanese multinational conglomerate corporation primarily known as a manufacturer of automobiles, aircraft, motorcycles, and power equipment. Bangladesh Honda Private Limited (BHL) operates in a single industry segment in Bangladesh under a joint venture between Honda Motor Company Limited, Japan and Bangladesh Steel and Engineering Corporation (State Own Corporation) under The Ministry of Industry, The Peoples Republic of Bangladesh. The commercial production of the company started again from November 01, 2013 with the symbol of Honda two wheelers, the “Wings”.

The principal activities of the Company are manufacturing and assembling of motorcycles, scooters and other forms of motor vehicles and related accessories, distribution, marketing, sales, promotion and providing after-sales maintenance service of the "Honda" brand and other affiliated brands of Honda Motor Company Limited, Japan.

The address of the registered office of the company is Abdul Monem Economic Zone, Char Baushia, Gazaria, Munshiganj, Bangladesh and the corporate office at Crystal Palace (12th Floor), House # 22, Road # 140, Gulshan-1, Dhaka 1212, Bangladesh.

Category: Engineer/Architect