Job Description
Title: Executive (E-commerce)
Company Name: Gentle Park
Vacancy: 2
Job Location: Dhaka (Khilkhet)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Customer Support/ Client Service, Digital Marketing
Job Responsibilities:
∎ Handling inbound calls
∎ Handling outbound calls
∎ Coordinate order processing, delivery and returns of customer orders.
∎ Coordinate with other teams on the execution of brand, marketing and e-commerce activities.
∎ Ensure the fulfilment of customers' orders via store pick of delivery service.
∎ Receiving all e-commerce returned orders or canceled orders from third party shipping partners as well as any unprocessed orders from the warehouse team
∎ Building an outstanding relationship with our customers through regular and proper follow-ups.
∎ Ensure the service quality and customer satisfaction and monitor and maintain proper functionality of the website.
∎ Observe the sales, promotions, marketing and social media activities over digital platforms.
∎ Ensure that all product data is on the Website and Facebook page including images, descriptions, product detail, and prices.
∎ Monitor online customer feedback and be the main point of contract for online queries.
∎ Monitor stock levels and analyze web sales versus store performance.
∎ Order process as per customer demand and time line set by organization.
∎ Process complete orders from picking team, ensure accuracy of picked products and send for final packing
Additional Requirements:
∎ Age 25 to 32 years
∎ Only females are allowed to apply
∎ Expert in Online Chatting and selling
∎ Outstanding communication skills, both written and verbal.
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Nov 2023
Company Information:
∎ 1 Nov 2023
∎ Gentle Park
∎ Address : Ahmed Tower (9th floor), 28,30, Kamal Ataturk, Banani, Dhaka-1213
∎ Business : Fashion House.
Category: Customer Support/Call Centre
: .
