Executive - Customer Support

Job Description

Title: Executive - Customer Support

Company Name: Manor IT Limited

Vacancy: Not specific

Job Location: Sylhet

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Job Responsibilities:
∎ Overseeing the customer service process.
∎ Identify and assess customers' needs to achieve satisfaction.
∎ Providing detailed information to customers.
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Keep records of customer interactions, process customer accounts, and file documents.
∎ Follow up with customers for any further information.
∎ Follow communication procedures, guidelines, and policies.

Additional Requirements:
∎ Age 22 to 32 years
∎ Only males are allowed to apply
∎ Experience in the IT department of a reputed organization will be preferred.
∎ Strong interpersonal communication skills, capable of pleasantly interacting with different levels of staff.
∎ Excellent knowledge of English and Bengali is essential.
∎ Should be dynamic and proactive.
∎ Modern System adaptability & Creativity.
∎ Should have the ability to prioritize and plan works effectively.
∎ Ability to work under pressure meeting deadlines.

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 28 Apr 2022

Company Information:
∎ 6 Apr 2022
∎ Manor IT Limited
∎ Address : Galleria Shopping Complex, Level - 5, Jallarpar Road Zindabazar, Sylhet.
∎ Web : www.manor-it.net

Category: Customer Support/Call Centre

Source: bdjobs.com

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