Executive, Customer Support
Job Description
Title: Executive, Customer Support
Company Name: Aplectrum Solutions Ltd.
Vacancy: 02
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA), Bachelor of Arts (BA) in English, Master of Business Administration (MBA)
∎ University of Dhaka,North South University,BRAC University,Jahangirnagar University students will get preference
∎ Skills Required: Customer Service, IT Support Service
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Customer Care, Customer Service, Customer Support through Phone, Face-to-Face Customer Support, Online (web/ e-mail) Support, telesales
∎ The applicants should have experience in the following business area(s):
E-commerce, IT Enabled Service, Software Company, Telecommunication
Job Responsibilities:
∎ Execute Contact Centre Operations as directed by the Operations Manager.
∎ Answer calls and handles prospective customer's inquiries over the phone, email and social media.
∎ Have knowledge of E-Commerce or similar digital platforms
∎ Need to give precise information on our products and ensure customer satisfaction.
∎ Understand customers' viewpoint, clarify information and every other issue and provide solutions and/or alternatives.
∎ Coordinating with internal and external stakeholders.
∎ Obtain and evaluate all relevant information to handle product and service inquiries.
∎ Follow up customer calls where necessary
∎ Regular interaction through CRM
∎ Working on customer feedback with the internal team.
Additional Requirements:
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply
∎ Candidates with min experience of 2 years are eligible to apply.
∎ Well versed with MS Suite
∎ Prior experience in Customer Support will be an added advantage.
∎ Willing to work under pressure
∎ Hard working, result driven, friendly attitude.
∎ Strong sense of responsibility
∎ Must be very good in written and oral communications both in English and Bengali.
Salary:
∎ Negotiable
∎ If we find any candidate more desirable for the entire support operations in terms of knowledge and experiences, we will offer him/her a nice, lucrative competitive package with other benefits.
Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Strong learning culture, and classy work environment
Application Deadline: March 3, 2020
Company Information:
∎ Aplectrum Solutions Ltd.
∎ Address : House-1 (6th Floor), Road-18, Sector-7, Uttara, Dhaka-1230, Bangladesh
∎ Web : www.aplectrum.com
∎ Business : Aplectrum is a top-quality Software and IT Enabled Services company. It has two products - Xtra and Spark. It`s a web and mobile application development firm focused on medium to large scale applications on ASP.NET, LAMP stack and mobile platform (both iOS & Android). The team is passionate about technology and strive for excellence. There is joy in solving intricate problems. They focus on great results. They stick with it when things get hard. They identify the problem and focus on the solution. They are tenacious.
Category: Customer Support/Call Centre
Read Before Apply: If we find any candidate more desirable for the entire support operations in terms of knowledge and experiences, we will offer him/her a nice, lucrative competitive package with other benefits.
Source: bdjobs.com
Deadline Expired on 3rd Mar 2020
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