Executive - Customer Services
Job Description
Title: Executive - Customer Services
Company Name: Bengal Airlift Limited
Vacancy: Not specific
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing
∎ Skills Required: Customer Centric, Excellent communication skill, Interpersonal Skills, Multi tasking ability, Problem Solving Skills, Target Oriented, Team working
Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service, Freight Forwarding
Job Responsibilities:
∎ Assist customers in cargo booking enquiries and seek approval of cargo shipment from overseas agents within standard time.
∎ Utilize in-house software to Issue dummy House Airway Bill (HAWB) to local shippers after approval and receipt of goods for Export & Import
∎ Provide cargo plan to shippers after confirmation of cargo carrier rates from Airliners. Update necessary documents/files in Cargo Software (E.G. LIMA, Pepkor etc.) for documentation.
∎ Ensure exceptional customer services by communicating necessary information on time.
∎ Coordinate with support offices at Airport, Warehouse, Brokerage and Chittagong that secures on-time support in cargo shipments.
∎ Provide regular updates on Export & Import status, pre-alerts to overseas agent prior to delivery and prepare invoices for shippers.
∎ Ensure regular customer feedback/communication and utilize feedback data to customize services that are unique and secures preference of service over competitors, and reduces customer complaints.
∎ Ensure timely reports/updates are prepared for concerned offices and follow-up on all queries for smooth operations.
∎ Monitor and ensure compliance to Local and International regulations in freight forwarding for uninterrupted operations.
∎ Maintain stable business relations with Private and Government agencies, organizations, other stakeholders that attracts more business queries, and hence expanding the customer base.
∎ Regular preparation of Export & Import Shipment files and keep record of all shipment documents.
∎ Coordinate with credit control team in following up on all market dues. Collaborate with Accounts and Cargo team to review Terms and Conditions of FF services with shippers if required.
Additional Requirements:
∎ Must have on-the-job knowledge (hands-on experience) in dealing with local and foreign clients/counterparts and working with cross-functional teams
∎ Experience in delivering up-market customer services
∎ Experience in recurring correspondence, liaison with foreign clients
∎ Possess up-market standards of proficiency in Business Communication and English.
∎ Proficient in computer applications; eg. Microsoft Excel, Word, ERP, etc.
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Weekly 2 holidays, Insurance, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: 31 Aug 2020
Company Information:
∎ 18 Aug 2020
∎ Bengal Airlift Limited
∎ Address : Bilquis Tower, 6th floor, 6 North Gulshan C/A, Circle-2, Dhaka
∎ Web : www.ups.com
Category: Customer Support/Call Centre
