Executive, Customer Service

Job Description

Title: Executive, Customer Service

Company Name: Fanam Group

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Job Responsibilities:
∎ Full Time Available.
∎ Manage large amounts of incoming phone calls.
∎ Identify and assess customers' needs to achieve satisfaction.
∎ Build sustainable relationships and trust with customer through open and interactive communication.
∎ Provide accurate, valid and complete information by using the right methods/tools.
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Keep records of customer interactions, process customer accounts and file documents.
∎ Follow communication procedures, guidelines and policies.
∎ Take the extra mile to engage customers.

Additional Requirements:
∎ Age at most 28 years
∎ Both males and females are allowed to apply
∎ Master degree in any discipline.
∎ Candidates should have minimum post graduation from reputed University.
∎ Experience In Related Field will be appreciable.

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Jun 2021

Company Information:
∎ 22 Jun 2021
∎ Fanam Group
∎ Address : Ahmed Tower (Level-23), 28 & 30, Kamal Ataturk Avenue, Banani, Dhaka-1213.

Category: Customer Support/Call Centre

Source: bdjobs.com

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