Executive, Customer Care

Job Description

Title: Executive, Customer Care

Company Name: Global Brand Pvt. Ltd.

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA)

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Customer Relationship Management (CRM), Customer Service

Job Responsibilities:
∎ Responsible for receive all kind of product.
∎ After receiving the product inform/confirm the customer.
∎ Return Physical damages product with proof .
∎ Communicate with the customer by phone/by email .
∎ Inform the customer regarding their product .
∎ Handover the faulty product to Product In Out Maintain Section
∎ Provide Report regularly to Service Manager.
∎ Protect service center from product missing & mishandling of office equipment

Additional Requirements:
∎ Age 24 to 30 years
∎ Client support experience or willingness to give technical support to client.
∎ Good knowledge in Email communication, Skype chat
∎ Basic knowledge in MS word, Excel, Outlook
∎ Good knowledge in MS PowerPoint presentation creation and presentation skill
∎ Candidate should have Self learning skill via Books, Technical documentation, Google search, Tech forums
∎ Should have technical knowledge for Windows operating system. Installation, troubleshooting.
∎ Good knowledge about various types of malware and antimalware software
∎ Willingness to learn and always keep himself updated with latest cybersecurity knowledge
∎ Analytical skill for competitor Antivirus solution

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Tour allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: 31 Mar 2021

Company Information:
∎ 16 Mar 2021
∎ Global Brand Pvt. Ltd.
∎ Address : 19/2 West Panthapath (7th Floor), Dhanmondi, Dhaka-1205
∎ Web : www.globalbrand.com.bd

Category: Customer Support/Call Centre

: If you don't fulfill the requirement then don't need to apply.