Executive- Customer Care

Job Description

Title: Executive- Customer Care

Company Name: Classic Chemical Industries Ltd (CCIL)

Vacancy: 03

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s): Customer Care, Customer Relationship Management
∎ The applicants should have experience in the following business area(s): Chemical Industries, Paint
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Need to handle incoming calls to the prospective customers pertaining to the Client's business.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues.
∎ Follow up after sales service-related emails and reply to the customers.
∎ Performing any other duties as assigned by the management.

Additional Requirements:
∎ Age 22 to 27 years
∎ Both males and females are allowed to apply
∎ • Creative, proactive thinking and problem-solving attitude.
∎ • Self-driven to work under pressure and self-motivated to take new initiatives.
∎ • Excellent interpersonal communication and negotiation skills.
∎ • Strong supervisory and leadership skills.
∎ • Proficient with Microsoft Office Suite or related software.

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Aug 2023

Company Information:
∎ 26 Jul 2023
∎ Classic Chemical Industries Ltd (CCIL)
∎ Address : Rupayan Golden Age(2nd Floor), 99, Gulshan Avenue, Gulshan, Dhaka-1212
∎ Web : https://classicpaintsbd.com/

Category: Customer Support/Call Centre

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