Job Description
Title: Executive, CRM
Company Name: Energypac Power Generation Ltd.
Vacancy: --
Age: at least 24 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ 2 to 3 years
Published: 18 Mar 2024
Education:
∎ Bachelor of Business Administration (BBA) in Marketing, Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age at least 24 years
∎ Excellent interpersonal and communication skill
∎ Proficient in MS Office
∎ Applicants must have experience in Customer Relationship Management
Responsibilities & Context:
∎ Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
∎ Make sure the customer database is correctly segmented for targeted marketing activities
∎ Collect customer database from the individual department and updated to the CRM software for further query
∎ Quick response to customer queries and requests
∎ Communicate with customers in an informative manner, in keeping with brand’s voice and tone
∎ Respond to customer queries on our facebook and social media platforms regularly
∎ Keep records of all conversations in the database in a comprehensive way
∎ Manage large amounts of inbound and outbound calls on time
∎ Prepare & submit a daily report on incoming and outgoing calls
∎ Prepare CSI and NPS report.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Contractual
Job Location: Dhaka
Company Information:
∎ Energypac Power Generation Ltd.
∎ Energy Center, 25 Tejgaon Industrial Area, Dhaka-1208, Bangladesh
Address::
∎ Energy Center, 25 Tejgaon Industrial Area, Dhaka-1208, Bangladesh
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 25 Mar 2024
Category: Customer Support/Call Centre
