Digital Query Management Specialist

Job Description

Title: Digital Query Management Specialist

Company Name: METL

Vacancy: Not specific

Job Location: Dhaka (PanthaPath)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 1 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Lead Generation and collection from Ads: Utilize digital advertisement platforms (such as social media ads, Google Ads, etc.) to drive potential leads and inquiries. Optimize ad content and landing pages to encourage customers engagement and capture leads.
∎ Inquiry Handling: Manage incoming queries through various digital channels (email, chat, whatsapp etc.) promptly and effectively, ensuring timely responses to user inquiries and technical issues.
∎ Technical Support: Provide high-quality technical support and guidance to customers experiencing difficulties or requiring assistance with platforms.
∎ Issue Resolution: Investigate, troubleshoot, and resolve technical issues and operational challenges faced by customers, employing problem-solving skills and utilizing available resources, including knowledge bases and collaboration with other technical teams if necessary.
∎ Documentation and Reporting: Maintain accurate records of customers inquiries, troubleshooting steps, and solutions provided. Generate regular reports to track common issues, trends, and areas for improvement.
∎ Continuous Improvement: Proactively identify opportunities for process improvement, system enhancements, or additional training needs based on recurring issues or customers feedback.
∎ Quality Assurance: Ensure the quality and accuracy of responses and solutions provided to users, maintaining a high standard of customer service and technical support.

Additional Requirements:
∎ Age 22 to 35 years
∎ Only males are allowed to apply
∎ Proven experience in digital query management, lead generation, or digital marketing.
∎ Strong understanding of digital ad platforms (e.g., Facebook Ads, Google Ads), lead generation tactics, and educational technology tools commonly used in learning environments.
∎ Proficiency in managing digital inquiries, converting leads, and providing excellent customer service.
∎ Excellent communication skills and the ability to tailor messages to engage and convert potential leads.
∎ Analytical skills to assess the effectiveness of ad campaigns and optimize lead generation strategies.
∎ Familiarity with CRM software, lead management systems, and customer engagement tools.

Salary: Tk. 12000 - 15000 (Monthly)

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 5 Dec 2023

Company Information:
∎ 6 Nov 2023
∎ Address : 11/8/E, Free School Street, Box Culvert Road, Panthapath, Dhaka-1205

Category: Customer Support/Call Centre



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