Deputy Manager/ Manager - Customer Care

Job Description

Title: Deputy Manager/ Manager - Customer Care

Company Name: DOM-INNO Developments Ltd.

Vacancy: Not specific

Job Location: Dhaka (Banani)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in Civil Engineering, Master of Business Administration (MBA) in Marketing
∎ Skills Required: Customer Management, Customer Relationship Management (CRM), Customer Service

Experience Requirements:
∎ 5 to 9 year(s)
∎ The applicants should have experience in the following area(s): Management, Marketing, Networking, Strong Written and Verbal Communication Skills, Well organized
∎ The applicants should have experience in the following business area(s): Developer, Real Estate

Job Responsibilities:
∎ To Analyze, Monitor and determine the level of present customer satisfaction through different measurable tools and develop policies for enhancing the level of customer satisfaction under different aspect.
∎ To provide proper protocol (from every aspect) to the Customers.
∎ To Listen Customers Discomfort and take day to day note.
∎ To perform jobs when & where assigned by the Departmental Head.
∎ To develop an effective & efficient Customer Care System.
∎ To Implement & Monitor the System.
∎ To ensure the optimum level of Customer Satisfaction through the team.
∎ To Guide both Pre & Post Care team.
∎ To keep a close relationship with all valued customers and landowners.
∎ To ensure a one stop Customer Service through efficient Team Management.

Additional Requirements:
∎ Age 33 to 38 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ T/A, Mobile bill
∎ Casual & Medical leave facilities (except govt. holidays).
∎ Quickly career growth opportunity.
∎ Excellent & friendly work environment.
∎ Other benefits & facilities will be provided as per existing company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 28 Sep 2023

Company Information:
∎ 29 Aug 2023
∎ DOM-INNO Developments Ltd.
∎ Address : DOM-INNO House, House-13, Road-07, Block-F, Banani, Dhaka-1213
∎ Business : DOM-INNO is one of the leading, ISO 9001:2008 Certified real-estate conglomerates serving the Nation for more than one decade. It specializes in developing exclusive apartment complexes in prime locations of the Dhaka city. DOM-INNO is also an active member of Real Estate & Housing Association of Bangladesh (REHAB) since the year 2002.

DOM-INNO also associates new Business Enterprises, which has truly strengthened its core service with the best supportive & smooth operation. Following are the snapshot of those Enterprises:

1. Profile Architects & Engineers Ltd.
2. DOM-INNO Concrete Ltd.
3. LEON Pharmaceuticals Ltd.
4. AFFIX Consumer Products Ltd.
5. DOM-INNO Trading Limited.
6. Thema Fila Limited.
7. The Flamenco (Convention Center).

Our overall operation stands on a common Motto, which are –INTEGRITY, TRANSPARENCY & HEALTHY BUSINESS ETHICS & we are strongly believe that these are the key factors of our SUCCESSION.

Category: Customer Support/Call Centre

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