Deputy Manager (Customer Experience) || Shoplover Ltd.

Job Description

Title: Deputy Manager (Customer Experience) || Shoplover Ltd.

Company Name: US-Bangla Group

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Computer skill

Experience Requirements:
∎ 3 to 4 year(s)
∎ The applicants should have experience in the following area(s): Call Centre Supervision/ Management, Customer Service, Microsoft word and excel, Social Media Management, Strong Written and Verbal Communication Skills
∎ The applicants should have experience in the following business area(s): Call Center, E-commerce, Telecommunication

Job Responsibilities:
∎ Maintaining high standard of service quality as per the requirement of the organization.
∎ Maintain and monitor targeted KPI of your team on a regular basis.
∎ Liaison with the relevant departments to ensure orders are received and processed as required by customers.
∎ Assist to clear backlog orders/shipments to improve delivery performance.
∎ Keep records of customer interactions and transactions.
∎ Record details of inquiries, comments, and complaints.
∎ Record details of actions taken.
∎ Prepare and distribute customer activity reports.
∎ Need to work with ERP System.
∎ Every order detail needs to be thoroughly checked from CS end before posting in system.
∎ Attend all customer complaints according to company procedures and service standers.
∎ Respond promptly to customer inquiries; handle and resolve customer complaints
∎ Social Media Management.

Additional Requirements:
∎ Age 35 to 40 years
∎ Both males and females are allowed to apply
∎ Excellent communication skills in English (both written & verbal)
∎ Solid negotiation skills
∎ Should have a very good reporting ability.
∎ Good knowledge about computer literacy.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 9 Jun 2022

Company Information:
∎ 26 May 2022
∎ US-Bangla Group
∎ Address : House # 77, Sohrawardi Avenue, Baridhara Diplomatic Zone, Dhaka-1212.
∎ Web : www.us-bangla.com
∎ Business : Group of Companies (Airlines, Real Estate, Education, Medical, Leather Products, Electronics, Fashion, Courier/Air Express, Food Products, Media)

Category: Customer Support/Call Centre

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