Customer Support Representative (Health Care)

Job Description

Title: Customer Support Representative (Health Care)

Company Name: Byte Trek Ltd.

Vacancy: 10

Age: at least 18 years

Location: Dhaka (DOHS Mohakhali)

Salary: Negotiable

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Call Center
∎ Freshers are also encouraged to apply.

Published: 18 Aug 2024

Education:
∎ Bachelor/Honors, Higher Secondary

Requirements:

Additional Requirements:
∎ Age at least 18 years
∎ Ability to read and write Arabic is preferable.

Responsibilities & Context:
∎ Handle incoming calls from prospective patients with professionalism and empathy.
∎ Provide excellent customer support by delivering precise information and addressing inquiries promptly.
∎ Identify patients’ needs, clarify information as needed, and offer appropriate solutions to meet their concerns.
∎ Actively engage with patients on each call, aiming to effectively resolve their issues and provide a positive experience.
∎ Maintain accurate and timely records of patient interactions in our system.
∎ Previous experience in a customer service or call center environment, preferably in healthcare.
∎ Ability to speak Arabic and English fluently.
∎ Ability to work in a fast-paced environment and handle multiple tasks.
∎ Problem-solving skills with a customer-first attitude.
∎ Familiarity with healthcare processes is a plus.
∎ Byte Trek Ltd. is a leading BPO provider specializing in back-office support for healthcare industries in the US. As we expand our services into the Kingdom of Saudi Arabia, we are looking for Fluent Arabic Speaking Customer Care Representatives to join our growing team. Our mission is to deliver outstanding service by providing accurate and prompt assistance to patients and ensuring their satisfaction with our healthcare partners.
∎
∎ Key Responsibilities:
∎
∎ Handle incoming calls from prospective patients with professionalism and empathy.
∎ Provide excellent customer support by delivering precise information and addressing inquiries promptly.
∎ Identify patients’ needs, clarify information as needed, and offer appropriate solutions to meet their concerns.
∎ Actively engage with patients on each call, aiming to effectively resolve their issues and provide a positive experience.
∎ Maintain accurate and timely records of patient interactions in our system.
∎
∎ Qualifications:
∎
∎ Previous experience in a customer service or call center environment, preferably in healthcare.
∎ Ability to speak Arabic and English fluently.
∎ Ability to work in a fast-paced environment and handle multiple tasks.
∎ Problem-solving skills with a customer-first attitude.
∎ Familiarity with healthcare processes is a plus.

Skills & Expertise:

Compensation & Other Benefits:
∎ Performance bonus, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ Paid training will be provided as per Company Policy
∎ Paid training will be provided as per Company Policy

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (DOHS Mohakhali)

Company Information:
∎ Byte Trek Ltd.
∎ House#466, Road#31, DOHS, Mohakhali, Dhaka

Address::
∎ House#466, Road#31, DOHS, Mohakhali, Dhaka

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 17 Sep 2024

Category: Customer Support/Call Centre