Job Description
Title: Customer Support Representative (Health Care)
Company Name: Byte Trek Ltd.
Vacancy: 10
Age: at least 18 years
Location: Dhaka (DOHS Mohakhali)
Salary: Negotiable
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Call Center
∎ Freshers are also encouraged to apply.
Published: 18 Aug 2024
Education:
∎ Bachelor/Honors, Higher Secondary
Requirements:
Additional Requirements:
∎ Age at least 18 years
∎ Ability to read and write Arabic is preferable.
Responsibilities & Context:
∎ Handle incoming calls from prospective patients with professionalism and empathy.
∎ Provide excellent customer support by delivering precise information and addressing inquiries promptly.
∎ Identify patients’ needs, clarify information as needed, and offer appropriate solutions to meet their concerns.
∎ Actively engage with patients on each call, aiming to effectively resolve their issues and provide a positive experience.
∎ Maintain accurate and timely records of patient interactions in our system.
∎ Previous experience in a customer service or call center environment, preferably in healthcare.
∎ Ability to speak Arabic and English fluently.
∎ Ability to work in a fast-paced environment and handle multiple tasks.
∎ Problem-solving skills with a customer-first attitude.
∎ Familiarity with healthcare processes is a plus.
∎ Byte Trek Ltd. is a leading BPO provider specializing in back-office support for healthcare industries in the US. As we expand our services into the Kingdom of Saudi Arabia, we are looking for Fluent Arabic Speaking Customer Care Representatives to join our growing team. Our mission is to deliver outstanding service by providing accurate and prompt assistance to patients and ensuring their satisfaction with our healthcare partners.
∎
∎ Key Responsibilities:
∎
∎ Handle incoming calls from prospective patients with professionalism and empathy.
∎ Provide excellent customer support by delivering precise information and addressing inquiries promptly.
∎ Identify patients’ needs, clarify information as needed, and offer appropriate solutions to meet their concerns.
∎ Actively engage with patients on each call, aiming to effectively resolve their issues and provide a positive experience.
∎ Maintain accurate and timely records of patient interactions in our system.
∎
∎ Qualifications:
∎
∎ Previous experience in a customer service or call center environment, preferably in healthcare.
∎ Ability to speak Arabic and English fluently.
∎ Ability to work in a fast-paced environment and handle multiple tasks.
∎ Problem-solving skills with a customer-first attitude.
∎ Familiarity with healthcare processes is a plus.
Skills & Expertise:
Compensation & Other Benefits:
∎ Performance bonus, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ Paid training will be provided as per Company Policy
∎ Paid training will be provided as per Company Policy
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (DOHS Mohakhali)
Company Information:
∎ Byte Trek Ltd.
∎ House#466, Road#31, DOHS, Mohakhali, Dhaka
Address::
∎ House#466, Road#31, DOHS, Mohakhali, Dhaka
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 17 Sep 2024
Category: Customer Support/Call Centre
