Job Description
Title: Customer Support Executive (Female)
Company Name: BAGAN
Vacancy: 1
Age: 18 to 30 years
Location: Dhaka (Nikunja)
Experience:
∎ 1 to 5 years
∎ The applicants should have experience in the following business area(s):Telecommunication, Retail Store, Logistic/Courier/Air Express Companies, Hotel, Agro based firms (incl. Agro Processing/Seed/GM), Group of Companies, Call Center, E-commerce, Delivery Services Startup
Published: 3 Jun 2025
Education:
∎ Higher Secondary
Requirements:
Additional Requirements:
∎ Age 18 to 30 years
∎ Should be polite, courteous, and customer-service-minded
∎ Can work under stress and also handle irate situations professionally
∎ Basic computer literacy (MS Office, email, web browsing) is an added requirement
∎ Experience in the e-commerce, retail, or call center industry will be considered an asset
∎ Should be punctual, disciplined, and well-mannered
∎ Should be able to work in a team environment
∎ Flexibility in work hours (if required during special campaigns or peak hours)
∎ Strong follow-up and organizational ability
∎ Should have a positive customer satisfaction disposition
Responsibilities & Context:
∎ Respond to customers' calls, emails, and social media messages promptly and professionally.
∎ Deliver customers accurate, clear, and consistent product, service, and company policy information.
∎ Proactively follow up on customers' calls for resolving issues and achieving customer satisfaction.
∎ Maintain and update comprehensive records of customer contact, feedback, transactions, and complaints in the system.
∎ Coordinate with the internal departments involved to resolve customers' queries efficiently and provide uninterrupted delivery of services.
∎ Escalate undetermined or complex incidents to the respective department or personnel on time.
∎ Promote the company's reputation and ethics by maintaining a professional and respectful tone in all customer communications.
∎ Job Context: In order to expand our team, we require an energetic and competent Customer Support Executive (Female) to fill the role. The chosen applicant will manage our clients' questions and concerns in relation to e-commerce, real estate, automobile, food and beverages, as well as other group subsidiaries.
∎ Job Responsibilities:
∎
Skills & Expertise:
Compensation & Other Benefits:
∎ Performance bonus, Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Competitive monthly salary based on skills and experience
∎ Friendly and supportive work environment
∎ Performance-based incentives and rewards
∎ Opportunity to grow within the company
∎ Training and skill development opportunities
∎ Secure and respectful workplace for female employees
∎ Occasional team events and celebrations
∎ Competitive monthly salary based on skills and experience
∎ Friendly and supportive work environment
∎ Performance-based incentives and rewards
∎ Opportunity to grow within the company
∎ Training and skill development opportunities
∎ Secure and respectful workplace for female employees
∎ Occasional team events and celebrations
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (Nikunja)
Company Information:
∎ BAGAN
∎ House: 34, Road: 03, Nikunja: 01, Khilkhet: 1229. Dhaka.
∎ bagangroup.com
∎ Bagan is a renowned multinational conglomerate with a diverse portfolio of businesses spanning multiple industries. As a forward-thinking organization, Bagan is dedicated to delivering exceptional products and services across its various sectors, ensuring customer satisfaction and long-term growth. Our group is built on a foundation of innovation, excellence, and a commitment to both local and global markets.
Our major business ventures include:
NEW GINI PROPERTIES LTD.
A leading real estate development firm specializing in premium residential and commercial projects. With a focus on modern design, sustainability, and innovative architecture, New Gini Properties Ltd. aims to create spaces that redefine urban living and set new industry standards.
AL-KARIM MOTORS
Our automotive division, AL-Karim Motors, is a trusted provider of high-quality motor vehicles and parts. Known for its excellent service and customer-centric approach, we offer a wide range of motor solutions, including vehicle sales, accessories, repairs, and maintenance.
City Kebab and Cafe
Our restaurant business, City Kebab and Cafe, blends authentic flavors with modern dining experiences. Offering a variety of delicious meals, we focus on delivering high-quality food that satisfies diverse tastes and preferences. It has quickly become a favorite spot for food lovers.
eBagan (Upcoming Project)
Our soon-to-launch e-commerce platform, eBagan, will revolutionize the online shopping experience, focusing on providing an extensive range of agricultural products. Catering to both local and international markets, eBagan will offer customers a user-friendly platform to access high-quality agricultural and gardening products.
Bagan continues to expand its influence across industries, maintaining its reputation as a trusted, innovative, and customer-centric group of companies. With a strong commitment to growth, excellence, and community development, Bagan is poised to achieve even greater success in the future.
Address::
∎ House: 34, Road: 03, Nikunja: 01, Khilkhet: 1229. Dhaka.
∎ bagangroup.com
∎ Bagan is a renowned multinational conglomerate with a diverse portfolio of businesses spanning multiple industries. As a forward-thinking organization, Bagan is dedicated to delivering exceptional products and services across its various sectors, ensuring customer satisfaction and long-term growth. Our group is built on a foundation of innovation, excellence, and a commitment to both local and global markets.Our major business ventures include:NEW GINI PROPERTIES LTD.A leading real estate development firm specializing in premium residential and commercial projects. With a focus on modern design, sustainability, and innovative architecture, New Gini Properties Ltd. aims to create spaces that redefine urban living and set new industry standards.AL-KARIM MOTORSOur automotive division, AL-Karim Motors, is a trusted provider of high-quality motor vehicles and parts. Known for its excellent service and customer-centric approach, we offer a wide range of motor solutions, including vehicle sales, accessories, repairs, and maintenance.City Kebab and CafeOur restaurant business, City Kebab and Cafe, blends authentic flavors with modern dining experiences. Offering a variety of delicious meals, we focus on delivering high-quality food that satisfies diverse tastes and preferences. It has quickly become a favorite spot for food lovers.eBagan (Upcoming Project)Our soon-to-launch e-commerce platform, eBagan, will revolutionize the online shopping experience, focusing on providing an extensive range of agricultural products. Catering to both local and international markets, eBagan will offer customers a user-friendly platform to access high-quality agricultural and gardening products.Bagan continues to expand its influence across industries, maintaining its reputation as a trusted, innovative, and customer-centric group of companies. With a strong commitment to growth, excellence, and community development, Bagan is poised to achieve even greater success in the future.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 13 Jun 2025
Category: Customer Support/Call Centre
