Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: Elitbuzz Technologies Ltd.

Vacancy: 2

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Good communication skills

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Customer Support through Phone
∎ The applicants should have experience in the following business area(s): Software Company, Telecommunication

Job Responsibilities:
∎ Good communication skill
∎ Vast browsing/research capability of internet.
∎ Ability to multi-task, prioritize, and manage time effectively
∎ Ability to handle retail customers over phone & social media interaction.
∎ Identify and assess customers' needs to achieve satisfaction
∎ Handle customer complaints, provide appropriate solutions and alternatives within
∎ the time limits; follow up to ensure resolution
∎ Coordinate backend team to ensure the right solutions for the clients.
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Build sustainable relationships and trust with customer through open and interactive communication
∎ Keep records of customer interactions, process customer accounts and file documents

Additional Requirements:
∎ Age 21 to 32 years
∎ Only females are allowed to apply

Salary: Tk. 15000 - 20000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Weekly 2 holidays, Insurance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Apr 2023

Company Information:
∎ 5 Apr 2023
∎ Elitbuzz Technologies Ltd.
∎ Address : GA- 82 & 90/1 (4th Floor) Irving Rishta, Gulshan Badda Link Road, Dhaka 1212
∎ Web : www.elitbuzz-bd.com
∎ Business : Elitbuzz Technologies Ltd is an integrated business solution company. We are helping different businesses to take a fresh look at market segments, develop strategies, software/ apps development & services, telecom products & services and in online and offline marketing (SMS Marketing).

Category: Customer Support/Call Centre

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