Customer Success Agent
Job Description
Title: Customer Success Agent
Company Name: DING
Vacancy: Not specific
Job Location: Dhaka (Banani)
Employment Status: Full-time
Job Responsibilities:
∎ Providing exceptional service to customers through live chat and email
∎ Working with team members and stakeholders to troubleshoot customer issues and being accountable for the successful resolution of these issues.
∎ Working as part of a team and off your own initiative to achieve quality and productivity targets.
∎ Stay updated on product knowledge and on top of any changes in company and team policies.
∎ Identify and communicate customer experience issues to help deliver product enhancements which solve real customer problems.
∎ Go above and beyond for our customers
Additional Requirements:
∎ Age at least 22 years
∎ Team player with a “can do” attitude and desire to continually improve.
∎ Prior experience (1+ years) of working within a high-volume Customer Service environment and helping to drive impactful change.
∎ Superb time management and problem-solving skills with demonstrated ability to manage multiple tasks at the same time.
∎ Excellent communication skills.
∎ Organizational skills.
∎ Innovative and creative thinking.
∎ Experience delivering against customer satisfaction targets in a fast-paced environment
∎ Fluent written and spoken English.
∎ We are a 24/7/365 team, the incumbent will need to work across day and night shifts, from Monday to Sunday.
∎ Additional language skills is a plus
∎ Experience working with Zendesk is a plus.
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 17 Feb 2023
Company Information:
∎ 18 Jan 2023
∎ DING
∎ Address : House No. 77(4th Floor), Block-M, Road No.11, Banani, Dhaka-1213
∎ Web : https://www.ding.com/?pid=googleadwords_int&gclid=
∎ Business : Ding is the world’s leading universal top-up service. Founded in 2006, born from seeing something that wasn’t there. More than 80% of the world’s 5 billion mobile phones are now prepaid – and growing. We believe mobile phones can change lives and we want to improve people’s lives by helping those with less gain access to more.
Ding is headquartered in Dublin, Ireland, and has employees working across the world!
We are proud of our culturally diverse team of more than 200 employees, all with unique personalities who support our commitment to delivering cutting-edge, potentially life-changing technology to developed and emerging markets alike.
We`re always on the lookout for talented people who embody our core values:
*We are Customer Curious
*We are Thinkers, Linkers & Doers
*We Work Better Together
*We Seek Out that Spark
Category: Customer Support/Call Centre
: Ding’s recruitment privacy notice is available at https://www.ding.com/recruitment-privacy-notice
Source: bdjobs.com
Deadline Expired on 17th Feb 2023
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