Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: WeTechHub.

Vacancy: 20

Age: 18 to 30 years

Location: Dhaka (Kawran Bazar)

Salary: Tk. 8000 - 10000 (Monthly)

Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center, E-commerce
∎ Freshers are also encouraged to apply.

Published: 3 Feb 2025

Education:
∎ Higher Secondary

Requirements:

Additional Requirements:
∎ Age 18 to 30 years
∎ Excellent communication skills with customers in appropriate accent.
∎ Must have clear spoken ability in English and Bangla.
∎ Have excellent interpersonal and listening skills.
∎ Be confident and able to approach people.
∎ Must have good knowledge about IT.

Responsibilities & Context:
∎ Candidates have to make Inbound and outbound calls.
∎ Managing survey calls and customer service inquiries.
∎ Provide accurate, valid and complete information by using the right methods/tools.
∎ Keep records of customer interactions and file documents.
∎ Follow communication procedures, guidelines and policies.
∎ Candidates have to make Inbound and outbound calls.
∎ Managing survey calls and customer service inquiries.
∎ Provide accurate, valid and complete information by using the right methods/tools.
∎ Keep records of customer interactions and file documents.
∎ Follow communication procedures, guidelines and policies.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Kawran Bazar)

Company Information:
∎ WeTechHub.
∎ 92, Ali Bhaban, Kazi Nazrul Islam Avenue, Level - 5, Kawran Bazar, Dhaka-1215.
∎ IT/ITES Services Provider and IT Consultancy Firm

Address::
∎ 92, Ali Bhaban, Kazi Nazrul Islam Avenue, Level - 5, Kawran Bazar, Dhaka-1215.
∎ IT/ITES Services Provider and IT Consultancy Firm

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 20 Feb 2025

Category: Customer Support/Call Centre

Interested By University

University Percentage (%)
National University 2.26%
Jagannath University 1.69%
Eastern University 1.69%
Rajshahi College, Rajshahi 1.69%
Govt. Eden Mohila College 1.69%
Dhaka City College 1.69%
Primeasia University 1.13%
Daffodil International University (DIU) 1.13%
Govt. Titumir College 1.13%
Barishal Polytechnic institute 1.13%

Interested By Age Range

Age Range Percentage (%)
20-30 86.44%
31-35 7.34%
36-40 2.82%
40+ 0.56%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 98.87%
20K-30K 1.13%

Interested By Experience Range

Experience Range Percentage (%)
0 years (Freshers) 44.07%
0.1 - 1 years 20.34%
1.1 - 3 years 16.38%
3.1 - 5 years 11.30%
5+ years 7.91%