Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: Steadfast Courier

Vacancy: 10

Age: 24 to 28 years

Location: Dhaka

Salary: Tk. 12000 - 18000 (Monthly)

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Logistic/Courier/Air Express Companies, Delivery Services Startup
∎ Freshers are also encouraged to apply.

Published: 4 Mar 2024

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 24 to 28 years

Responsibilities & Context:
∎ Worked in the Customer Service / Call Centre, managed calls from the Customer Service hotline, and support tickets, and provided quality service to both merchants & customers.
∎ Responding to each call actively and friendly manner to understand the client’s problem.
∎ For complicated issues, consulting with the respective concerns to solve the problem on behalf of the client.
∎ Working with full responsibility and ownership in doing the job to deliver quality service.
∎ Worked in the Customer Service / Call Centre, managed calls from the Customer Service hotline, and support tickets, and provided quality service to both merchants & customers.
∎ Responding to each call actively and friendly manner to understand the client’s problem.
∎ For complicated issues, consulting with the respective concerns to solve the problem on behalf of the client.
∎ Working with full responsibility and ownership in doing the job to deliver quality service.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka

Job Highlights:
∎ Special instructions for job seekers: As a CSR of Steadfast Courier, you have to provide service information, answer questions, and understand customer queries properly.

Company Information:
∎ Steadfast Courier
∎ House#44, 2/A, Dhanmondi, Dhaka, Bangladesh
www.steadfast.com.bd

Address::
∎ House#44, 2/A, Dhanmondi, Dhaka, Bangladesh
∎ www.steadfast.com.bd

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 3 Apr 2024

Category: Commercial/Supply Chain

Interested By University

University Percentage (%)
National University 10.38%
Daffodil International University 2.33%
Dhaka College 1.79%
University of Dhaka 1.61%
Northern University Bangladesh 1.52%
European University of Bangladesh 1.43%
Bangladesh University of Business and Technology 1.25%
Govt. Titumir College 1.25%
Dhaka International University 1.07%
Sonargaon University 1.07%

Interested By Age Range

Age Range Percentage (%)
20-30 80.41%
31-35 11.09%
36-40 3.04%
40+ 1.07%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 92.31%
20K-30K 6.26%
30K-40K 0.89%
40K-50K 0.18%
50K+ 0.36%

Interested By Experience Range

Experience Range Percentage (%)
0 years (Freshers) 27.73%
0.1 - 1 years 13.95%
1.1 - 3 years 25.22%
3.1 - 5 years 15.12%
5+ years 17.98%