Customer Service Representative (CSR)

Job Description

Title: Customer Service Representative (CSR)

Company Name: Tam Hangers Bangladesh Limited

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Graduation / Post Graduation degree (or equivalent)/ We also encourage fresh graduates who wish to step into multinational expanding operations globally.

Experience Requirements:
∎ 2 to 3 year(s)

Job Responsibilities:
∎ Customers' orders are the revenue of the company that should handle with utmost care. The CSR serves as the front-end representative engaging with customers on behalf of their company
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∎ Effective follow up from the inquiry to the payment is the core responsibility of CSR that plays a major role of the company's current and future business. Issuing P/I's within the agreed timelines, collecting L/C TT payments on time to maintain the agreed delivery dates, follow up shipments provide necessary shipping docs on time and collection of dues are the key responsibilities of a CSR.
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∎ Act promptly to any inquiries from customers, process the order
∎ Coordinate with the seniors on any new enquiry to identify and offer the best products within the range.
∎ Be the key link between customers and Tam Hangers teams
∎ Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
∎ Ensure that all documentation is provided to relevant parties with accuracy - invoices, packing lists and tracking information.
∎ Understand customer business and retrieve any information as required by close communication with the customer.
∎ Clear, effective and timely communication with internal and external teams is a major part of CS activities. This is applicable for both telephone and e-mail communications.
∎ Multiple records and reports updates to ensure efficient and error free order processing and also to feed timely information and updates to management
∎ Establish long term relationship with customers by offering efficient services and effective communication and follow up.
∎ Be aware of monthly sales targets and work towards achieving / exceeding same by working closely with sales / operations teams
∎ Develop trust relationships with all assigned customers to ensure they do not turn to competition.
∎ Provide regular market updates to the seniors to align company's approach and strategies to stay in and face the competition.
∎ Ability to think on your feet and attention to detail.

Additional Requirements:
∎ Minimum 2-3 years' work experience and knowledge in similar role.
∎
∎ Excellent command in both Bangla and of English (verbal/written) and excellent written and verbal communication skill
∎ Possess excellent Analytical Skills.
∎ Preference will be given for candidates with experience in accessories for apparel industry.
∎ Should be multi-tasked oriented and possess good organizational skills.
∎ Ability to work under pressure and should be a good team player.
∎ Responsiveness, accountability and adaptability

Salary:
∎ An attractive remuneration package will be offered to the right candidate.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 23 Oct 2021

Company Information:
∎ 11 Oct 2021
∎ Tam Hangers Bangladesh Limited

Category: Customer Support/Call Centre

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