Customer Service Representative (CSR)

Job Description

Title: Customer Service Representative (CSR)

Company Name: Tam Hangers Bangladesh Limited

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Graduation / Post Graduation degree (or equivalent)

Experience Requirements:
∎ 2 to 3 year(s)

Job Responsibilities:
∎ Customers' orders are the revenue of the company that should handle with utmost care. The CSR serves as the front-end representative engaging with customers on behalf of their company
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∎ Effective follow up from the inquiry to the payment is the core responsibility of CSR that plays a major role of the company's current and future business. Issuing P/I's within the agreed timelines, collecting L/C TT payments on time to maintain the agreed delivery dates, follow up shipments provide necessary shipping docs on time and collection of dues are the key responsibilities of a CSR.
∎ Act promptly to customers inquiries & process the order
∎ Keep close coordinate with the seniors to offer the best products within the range.
∎ Become the key link for making Tam Hangers customers trusted partner
∎ Resolve customers issues / problems smoothly & promptly.
∎ Ensure all information s & documentation is provided to relevant parties with accuracy
∎ Understand customer business and be aware of their process & procedure by close communication with the customer.
∎ Clear, effective and timely communication with internal and external teams is a major part of CS activities. This is applicable for both verbal & e-mail communications.
∎ Multiple records and reports updates to ensure efficient and error free order processing and also to feed timely information and updates to management
∎ Establish long term relationship with customers by offering efficient services and effective communication and follow up.
∎ Work towards achieving / exceeding monthly pargets by working closely with sales teams
∎ Develop trust relationships with all assigned customers to ensure they do not turn to competition.
∎ Provide regular market updates to the seniors to align company's approach and strategies to stay in and face the competition.
∎ Analytical ability and attention to detail.

Additional Requirements:
∎ Minimum 2-3 years' work experience and knowledge in similar role.
∎ Excellent command in both Bangla and of English (verbal/written)
∎ Possess excellent Analytical Skills.
∎ Preference will be given for candidates with experience in accessories for apparel industry.
∎ Should be multi-tasked oriented and possess good organizational skills.
∎ Ability to work under pressure and should be a good team player.
∎ Responsiveness, accountability and adaptability

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 27 Nov 2023

Company Information:
∎ 14 Nov 2023
∎ Tam Hangers Bangladesh Limited

Category: Customer Support/Call Centre

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