Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: IDLC Finance Limited

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Candidates should have MBA/ BBA or equivalent degree with a minimum CGPA of 3.0 on 4.0 point scale.

Job Responsibilities:
∎ Regular follow up of overdue customers via phone calls.
∎ Provide account related information to customers.
∎ Inform customers regarding late payment Interest / Dishonoring Charges & others.
∎ Send follow up letters/SMS/e-mails
∎ Update any type of change in customers address/ telephone no etc.
∎ Reconciliation of accounts in Software.
∎ Chaser input.
∎ Co-ordination with other departments /RMs (if required).

Additional Requirements:
∎ Age at least 22 years
∎ Candidate with positive attitude and pro-activeness, patience in interactions, exceptional listening, perceiving, excellent inter personal skills, team player, problem solving attitude along with excellent proficiency in English and understanding ability are encouraged to apply
∎ Should have the ability to work under pressure
∎ Creative thinking, ability to come up with new ideas to improve Collection standards
∎ Strong command over MS Office specially Microsoft Word, Excel & PowerPoint
∎ Work experience not more than 02 year(s) can also apply. Candidate having experience in Collection department of Bank/NBFI/Telco/Air/relevant service industry will be considered as additional advantage
∎ Freshers are also encouraged to apply

Salary:
∎ Tk. 26000 (Monthly)
∎ Officer Grade-I: BDT 26,000 during probation and BDT 36,000 upon confirmation.

Compensation & Other Benefits:
∎ IDLC promotes workplace equality through transparent recruitment practices, fair appraisal processes, attractive remuneration and incentive package, group insurance, equal career prospects and training opportunities for all its employees irrespective of gender, age, race, religion, ethnicity or disability.
∎ We are proud to state that favorable job responsibilities and adequate maternity benefit policies are increasingly attracting greater participation from female employees in the IDLC family.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 12 Nov 2022

Company Information:
∎ 6 Nov 2022
∎ IDLC Finance Limited
∎ Address : Bay's Galleria (1st Floor), 57 Gulshan Avenue (CWS-A-19), Gulshan-1, Dhaka-1212
∎ Web : www.idlc.com
∎ Business :

Category: Bank/Non-Bank Fin. Institution

:

Source: bdjobs.com

Similar Jobs

Sales Officer

Assistant Relationship Officer

Business Coordination Officer-Bancassurance

Key Account Manager, Private Utility Bill Payment

Officer / Senior Officer, Government Partnership

GM, Analysis & Control, Strategic Risk Management

Head of IT Operations

Head of Premium Banking Business Acquisition, Distribution Network

Collection Executive-Retail Business

Executive-IT Support

Relationship Manager-Corporate Business

Assistant Officer (Customer Service/Cash)

IT Auditor - IC&C Division

Senior Officer - Senior Principal Officer (SME Business Development, SME Division)

Manager- Product & Pricing

Sub-Branch In-Charge (SO/EO/SEO)

Authorize Representative (AR) DSE,BSEC - Share Trading

Law Officer