Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: ESS Global Tech

Vacancy: 10

Job Location: Dhaka, Dhaka (Uttara)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ A - Level/ NSU, IUB, BRAC, AIUB, EAST WEST Graduate/ IELTS Band Score 6
∎ Preferences will be given to people who have returned from Foreign Lands where English is the First Language.
∎ Skills Required: Computer skill, English writing
∎ Skills Required: Computer skill

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Call Center
∎ Freshers are also encouraged to apply.

Job Context:
∎ Night Shift Schedule: 8 PM - 5 AM
∎ 5-Days a Week MCA Campaign

Job Responsibilities:
∎ Manage large number of outbound calls to USA/ Canada customers in a timely manner.
∎ Applicants have to be fluent in English speaking and be able to work at night shift.
∎ Follow communication "Script" while handling different topics.
∎ Receiving customers' enquirers, selling services/ products over telephone as per the instruction provided.
∎ During each call, follow the "sales scripts" to address different topics.
∎ Find out what the customer needs, clarify the issue, and provide solutions or alternatives.

Additional Requirements:
∎ Age 18 to 35 years
∎ Only males are allowed to apply
∎ MUST BE EXTREMELY FLUENT IN ENGLISH LANGUAGE.
∎ MUST BE ABLE TO CONVERSE IN ENGLISH.
∎ Selected Applicants will be in a minimum of six months probation.
∎ Able to speak clearly and persuasively in English in positive or negative situations.
∎ Proven organizational and interpersonal skills.
∎ Do not apply if you can not work at Night.
∎

Salary:
∎ Tk. 20000 (Monthly)
∎ TK. 2000 ( Attendance Bonus)

Compensation & Other Benefits:
∎ Performance bonus, Over time allowance
∎ Salary Review: Yearly
∎ Weekly two holidays (Saturday & Sunday).
∎ Highly attractive Sales Bonus
∎ Over time allowance
∎ Free Snack Food Facilities
∎ Others benefit as per company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 9 Apr 2022

Company Information:
∎ 10 Mar 2022
∎ ESS Global Tech
∎ Address : House- 42, Road- 10, Sec- 4, Uttara, Dhaka- 1230
∎ Web : www.essglobaltech.com
∎ Business : ESS Global Tech always fulfilling your demand, utilizes the talent of the individual group of experts to serve in for the firmed establishment of your businesses. Based in Dhaka, Bangladesh, we are experienced in this digital marketing & telemarketing field, and offer you intricate services, such as thus delivering maximum satisfaction to clients both home and abroad. Call centre facilities which will be boon for your businesses.We aim to leap-forward to unlimited possibilities and innovation. We Dare To Leap.

Category: Customer Support/Call Centre

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