Customer Service Officer (Day/Night)

Job Description

Title: Customer Service Officer (Day/Night)

Company Name: Time Holidays Bangladesh

Vacancy: 10

Job Location: Dhaka (Dhanmondi)

Employment Status: Full-time

Educational Requirements:
∎ Diploma in Engineering in Computer Engineering
∎ Diploma/ BBA/ MBA/ Hon's/ Masters from any approved educational institution.
∎ University of Dhaka,Jahangirnagar University,Jagannath University students will get preference
∎ Skills Required: Call Centre Supervision/ Management,Computer skill,Customer Service,IT Support Service

Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s): Commercial/ Export-Import, Customer Service, Customer Support through Phone, Digital Marketing, Online (web/ e-mail) Support, Tele Marketing
∎ The applicants should have experience in the following business area(s): Travel Agent, Online Newspaper/ News Portal, IT Enabled Service, Event Management, E-commerce, Call Center, Airline
∎ Freshers are also encouraged to apply.

Job Context:
∎ We are looking an honest, gentle, and energetic about customer support for tourism and e-commerce industry and want to build your golden career with long-term.
∎ We will develop you in our context. Those who are free and confident to work under pressure, energetic, dynamic, polite & self-motivated.

Job Responsibilities:
∎ Special & Non- Negotiable Conditions- Please must read conditions before apply.
∎ Must work at least 1.5 years in this company. Can not switch or move to other company.
∎ Day Shift: Must be able to work day shift as 6 days a week, weekly 1 day off.
∎ Night Shift (Male Only): Must be able to work night shift as Max. 5 nights a week, weekly 2 days off. No Need for day duty.
∎ Must be flexible with government holidays.
∎ Attend customer calls, provide product information, create invoice.
∎ Flight Booking, Hotel Booking, Ticket Issue, Ticket Reissue, Refund, other Relevant activities and duty assigned by Manager. (These will be trained)
∎ Communicate with customer by email, phone, Social Media, in person.
∎ Must be able to maintain co-operative and close relationship with old clients and develop new customers through professional caliber.
∎ Preparing corporate proposal, as per clients' requirements, to meet clients' needs.
∎ Submit daily work reports, on a regular basis.
∎ Capable of setting up SMS/Email reminder for Special Offer/Product info/events etc.
∎ Must able to work multiple task.
∎ To know Adobe Photoshop, Adobe Illustrator, Digital Marketing, Social Media Marketing and other relevant software are an advantages.
∎ Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Additional Requirements:
∎ Age 20 to 32 years
∎ Both males and females are allowed to apply
∎ Hard working and team worker.
∎ Work experiences in any travel agency are an advantage.
∎ Applicant must be sincere to work.
∎ Applicant must be responsible to work.
∎ Must Able to work in an under pressure.
∎ Must be gentle, polite & energetic.
∎ MUST be fluent in spoken, reading and written English
∎ Customer focused and service oriented.
∎ Strong interpersonal communication and relationship building skills.
∎ Excellent knowledge in computer operation.
∎ Able and willing to work under pressure and meet challenges.
∎ Should have knowledge in Customer support/ client service, Relationship management, Airline ticket booking and reservation.

Salary:
∎ Negotiable
∎ Depending on experience and expertise.

Compensation & Other Benefits:
∎ Performance bonus, Provident fund, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Two (02) attractive Eid/Festival Bonuses.
∎ Good and friendly working environment.
∎ Target Achievement Intensive,
∎ Performance Bonus.
∎ Provide Dinner for Night Shift.
∎ As per company policy.

Application Deadline: July 11, 2019

Company Information:
∎ Time Holidays Bangladesh
∎ Business : A Travel & Holiday Company Specialized on Worldwide Air Tickets, Hotels, Holiday Packages, Travel Insurance, Airport Transfer, Tourist Visa Processing and other travel related products.

Category: Customer Support/Call Centre

Send your CV to: [email protected]

Read Before Apply: Only short-listed candidates will be invited for an interview. We will develop you in our context. Those who are free and confident to work under pressure, energetic, dynamic, polite & self-motivated. You may send updated CV along with a recent photo through bdjobs website.