Customer Support Executive For Air Ticketing, Hotel Booking, Umrah & Holiday Package
Job Description
Title: Customer Support Executive For Air Ticketing, Hotel Booking, Umrah & Holiday Package
Company Name: Time Holidays Bangladesh
Vacancy: 15
Job Location: Dhaka (Mirpur Section 11)
Employment Status: Full-time, Part-time
Educational Requirements:
∎ HSC/Diploma/ BBA/ MBA/ Hon's/ Masters from any approved educational institution.
∎ Preferred Professional Certification: MS Word,Internet
∎ Skills Required: Computer skill, Data Entry, Marketing, Microsoft Office Applications, Microsoft word and excel
Experience Requirements:
∎ The applicants should have experience in the following area(s):
Commercial ExportImport, Customer Service
Job Context:
∎ Special & Non- Negotiable Conditions- Must read conditions before apply.
∎ Must work at least 1.5 years in this company. Can not switch or move to other company.
∎ We are looking an honest, gentle, and energetic about customer support for Travel & tourism industry and want to build your golden career with long-term.
∎ We will develop you in our context. Those who are free and confident to work under pressure, energetic, dynamic, polite & self-motivated.
∎ Freshers are also encouraged to apply
Job Responsibilities:
∎ Making the Reservation of Air tickets, Hotels, Tours, Activities, Transfers, and other relevant services.
∎ Must be flexible with government holidays & work as per roster.
∎ Attend customer calls, provide product information, send quotes, create invoice.
∎ Communicate with customer by email, phone, Social Media, in person.Must be able to maintain co-operative and close relationship with old clients and develop new customers through professional caliber.
∎ Work on GDS Sabre, Amadeus & Galileo ( Training provided)
∎ Create a travel itinerary with flights & tour package items given.
∎ Respond to client query via online & offline channels.
∎ Describing the package tour, sight-seeing and itineraries to the clients.
∎ Keeping updated knowledge of the Airline's Promotional offers.
∎ Making and confirming bookings through GDS, online portal, email, or phone.
∎ Making online reservations & processing refunds for the ticket
∎ Any other Tasks assign by the management.
∎ Organize travels from beginning to end.
∎ Provide up-to-date travel-related information to the customer.
∎ Maintain high professional standards of communications, dealings with customers & suppliers
∎ Have an active role in promoting the business through social media and other platforms
∎ Submit daily work reports, on a regular basis.
∎ Must able to work multiple task.
∎ To know Adobe Photoshop, Adobe Illustrator, Digital Marketing, Social Media Marketing and other relevant software are an advantages.
∎ Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Additional Requirements:
∎ Age at most 40 years
∎ Both males and females are allowed to apply
∎ Hard working and team worker.
∎ Work experiences in any travel agency are an advantage.
∎ Applicant must be sincere & responsible to work.
∎ Must Able to work in an under pressure.
∎ Must be gentle, polite & energetic.
∎ Must be fluent in spoken, reading and written EnglishCustomer focused and service oriented.
∎ Strong interpersonal communication and relationship building skills.
∎ Excellent knowledge in computer operation.
∎ Able and willing to work under pressure and meet challenges.
∎ Should have knowledge in Customer support/ client service, Relationship management, Airline ticket booking and reservation.
∎ Person with disability are encouraged to apply
Salary:
∎ Negotiable
∎ Depending on experience and expertise. Incentive/benefits may be reviewed yearly based on performance.
Salary depends on candidate`s knowledge, experience, skill & attitude
Compensation & Other Benefits:
∎ Performance bonus, Mobile bill, Tour allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Performance bonus
∎ Free Traning
∎ Provident fund
∎ Two (02) attractive Eid/Festival Bonuses.
∎ Good and friendly working environment.
∎ Target based Incentives,
∎ Free coffee and light snacks.
∎ Career growth opportunity
∎ As per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 3 Aug 2023
Company Information:
∎ 4 Jul 2023
∎ Time Holidays Bangladesh
∎ Business : A Travel & Holiday Company Specialized in Worldwide Air Tickets, Hotels, Holiday Packages, Theme Park, Activities, Tours, Airport Transfer, and other travel-related products.
Category: Customer Support/Call Centre
: Pls read job description and responsibilities before apply. We will develop & train you in our context. Those who are free and confident to work under pressure, energetic, dynamic, polite & self-motivated. You may send updated CV along with a recent photo through bdjobs website. Apply through email, only add PDF version of the resume.
