Title: Customer Service Manager
Company Name: LifeSpring Consultancy Limited
Vacancy: 1
Location: Dhaka (PanthaPath)
Salary: Tk. 25000 - 35000 (Monthly)
Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Chamber, Healthcare Startup
Published: 26 Jan 2025
Education:
∎ Bachelor of Business Administration (BBA) in Marketing, Bachelor of Business Administration (BBA) in Management
∎ Bachelor’s degree in Business Administration (BBA), major in Marketing or Management is preferred.
Requirements:
Additional Requirements:
∎ 3 to 4 years of working experience in customer service management (experience in hospitality industry is preferred).
∎ Minimum 1 year of working experience as Team Leader.
∎ Understanding various mental health conditions, symptoms, and treatment options to effectively respond to customer inquiries.
∎ Active listening:
∎ Being able to attentively listen to customers, validate their feelings, and understand their needs, especially when discussing sensitive topics.
∎ Demonstrating genuine care and concern for individuals struggling with mental health issues.
∎ Knowing how to de-escalate situations, identify potential crises, and provide immediate support when necessary.
∎ Establishing clear professional boundaries to protect personal well-being and prevent compassion fatigue.
∎ Effectively managing challenging conversations and resolving conflicts with customers in a respectful manner.
∎ Clear and concise communication, both verbally and in writing, to effectively convey information and support to customers.
∎ Staff training and development:
∎ Educating customer service representatives on best practices for interacting with individuals experiencing mental health issues.
∎ Communication Skills: Ability to communicate clearly both verbally and in writing while being sensitive to clients’ needs.
∎ Empathy & Compassion: Understanding mental health issues can be complex; showing compassion is vital when dealing with sensitive topics.
∎ Problem-Solving Abilities: The ability to quickly assess situations and provide effective solutions is essential for managing concerns or conflicts effectively.
∎ Organizational Skills: Keeping track of multiple cases/patients while maintaining accurate records requires strong organizational abilities.
∎ Leadership Capabilities: As a manager leading a team is necessary; thus leadership skills will help motivate others toward achieving excellent customer service goals.
∎ Qualification & Experience:
∎ Skills:
∎ Mental health awareness:
∎ Empathy and compassion:
∎ Crisis intervention:
∎ Boundary setting:
∎ Conflict resolution:
∎ Communication skills:
∎
Responsibilities & Context:
∎ Customer Interaction Management:
∎ Serve as the primary point of contact for patients seeking services.
∎ Provide accurate information regarding services, eligibility, appointment scheduling, and costs.
∎ Address customer concerns and complaints promptly and professionally, escalating issues when necessary.
∎ Quality Assurance:
∎ Collect feedback from patients to identify areas for service improvement.
∎ Provide coaching and feedback to enhance the team’s customer service skills.
∎ Monitor and address ethical concerns in customer interactions.
∎ Collaboration and Communication:
∎ Collaborate with clinical staff to ensure smooth communication between customer service and treatment teams.
∎ Partner with marketing and outreach teams to promote services and attract new clients.
∎ Regularly communicate with senior management about customer feedback and operational updates.
∎ Team Leadership:
∎ Recruit, train, and manage a team of customer service representatives focused on mental health support.
∎ Monitor team performance, provide feedback, and address any concerns related to customer interactions.
∎ Foster a positive, supportive team culture emphasizing empathy and confidentiality.
∎ Policy Development & Crisis Management:
∎ Contribute to the development of customer service policies within the mental health context.
∎ Ensure the team is well-informed about policies on confidentiality, patient rights, and ethical standards.
∎ Handle escalated issues with professionalism and compassion.
∎ Provide immediate assistance in crisis situations by connecting individuals with appropriate resources.
∎ Data Management & Reporting:
∎ Track key service metrics (e.g., response times, resolution rates, patient satisfaction) and report findings to management.
∎ Collaboration with Stakeholders:
∎ Work closely with clinical and administrative departments to enhance overall service delivery.
∎ Monitoring customer interactions to ensure high standards of service and identify areas for improvement.
∎ Stress management:
∎ Developing coping mechanisms to manage the emotional demands of working in a mental health setting.
∎ Collaboration:
∎ Working effectively with other departments, such as clinical teams, to provide coordinated care for customers.
∎ Adhering to confidentiality guidelines and maintaining professional boundaries when handling sensitive information.
∎ Key Responsibilities:
∎
∎ Quality assurance:
∎ Ethical conduct:
∎
Skills & Expertise:
Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
∎ Opportunity to work in a dynamic and impactful organization
∎ Career growth and development opportunities
∎ Work in a supportive and collaborative environment
∎ Opportunity to work in a dynamic and impactful organization
∎ Career growth and development opportunities
∎ Work in a supportive and collaborative environment
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (PanthaPath)
Company Information:
∎ LifeSpring Consultancy Limited
∎ Level # 6 - Union Heights, 55/2 Panthapath
∎ LifeSpring`s vision is to be the nation’s leading community-based mental & physical health institute dedicated to promote mental health as a pivotal of overall wellness.
Address::
∎ Level # 6 - Union Heights, 55/2 Panthapath
∎ LifeSpring`s vision is to be the nation’s leading community-based mental & physical health institute dedicated to promote mental health as a pivotal of overall wellness.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 1 Feb 2025
Category: Medical/Pharma
Keywords:
bd job, bd job bangladesh, bd job bd, bd jobs bd, bdbd jobs, bdesh job, bdjob, bdjobs bangla, bdjobs bangladesh, bdjobs of bangladesh, all job, all jobs, all jobs teletalk, bd govt job, bd job circular, bd job today, bdjob circular, bdjobs circular, bdjobstoday com, brac ngo career, electronic recruiting, government bd jobs, govt job circular, govt job circular 2024 bangladesh, govt jobs in bangladesh, jo bs, job circular, job circular 2024, job circular2024, jobs circular 2024, sign in bd jobs, teletalk jobs, teletalkjob, www bd jobs, www bdjob com bd, www bdjobs bd, www bdjobstoday com, all government job circular, all government job circular 2024, all government jobs, all government recruitment, all govt job circular, all govt job circular 2024, all govt recruitment, all job circular, all job circular 2024, all job login, all jobs account, all jobs circular 2024, all jobs login, alljobs teletalk com bd, bangla job circular, bangla job news, bangla job newspaper, bangladesh all job, bangladesh job circular, bangladesh job circular 2024, bangladeshi job website, banglalink career, banglalink job, bank job circular, bd all job, bd application, bd driver job, bd government job circular, bd government job circular 2024, bd govt job bdgovtjob net, bd govt job circular 2024, bd govt jobs circular, bd job app, bd job chittagong, bd job dhaka, bd job garments, bd job in khulna, bd job news bangla, bd job newspaper, bd job rajshahi, bd job site, bd job sylhet, bd job vacancy, bd job's com, bd jobs apply online, bd jobs chittagong, bd jobs circular 2024, bd jobs dhaka, bd jobs in garments, bd jobs today dhaka, bd jobs today ngo, bd jobs website, bd jobscom, bd online job for students, bdjob account, bdjob today, bdjobs account create, bdjobs brac, bdjobs com limited, bdjobs com online job posting, bdjobs govt, brac job, brac jobs circular, brac ngo job, canadian job bank, career at walton, career in bangladesh, dc office job circular 2024, dhaka work, driving job in bangladesh, eastern bank job openings, ebl bank career, freelancing bd, freelancing from bangladesh, freelancing in bangladesh, gov all job, government government job, government j, government jobs 2024, government jobs 2024, government jobs circular 2024, government jobs government jobs, government's job, govt govt jobs, govt j, govt job circular 2022, govt job circular 2024 bangladesh, govt job job, govt jobs 2024, govt jobs circular 2024, govtjobs 2024, home work job, jamuna group job circular, job bank, job bank job bank, job bank jobs, job bd gov, job circular 2024 bangladesh, job in dhaka, job in dhaka city, job in khulna, job in rajshahi, job in sylhet, job in sylhet city, job news, job news in bd, job news today, job newspaper, job newspaper bangladesh, job newspaper today, job offer in bangladesh, job opportunity in bangladesh, job portal in bangladesh, job site in bangladesh, jobs in bangladesh, jobs in chittagong, jobs in garments, jobs in ngo, jobs in rajshahi city, jobs teletalk, jobs un, jobsite bangladesh, largest job site of bangladesh, largest jobsite in bangladesh, latest job circular, my bd jobs, my bdjobs, new government job circular, new govt job circular, new govt job circular 2024, new job circular, new job circular 2024, new jobs circular 2024, ngo development, ngo job circular, ngo job circular 2024, ngo jobs in bangladesh, online job bd, online job in bangladesh, online jobs for students in bangladesh, online jobs online, part time job in dhaka, pharmaceutical job circular, recent government job circular, recent govt job circular, recent job circular, recent job circular 2024, recent ngo job circular, teletalk all job, teletalk job circular, teletalk job portal, today bd job circular, today job circular in bangladesh, today jobs circular, un jobs in bangladesh, walton job circular, work jobs, www bd job circular 2024, www bdjobs com 2024, www bdjobstoday com 2022, www job bd com, www jobs bd com, www teletalk com bd job circular, all bd job circular 2024, all govt job bd, all govt job circular 2022, all job circular 2022, all job circular in bangladesh, all teletalk jobs, alljobs by teletalk, alljobs circular bd, alljobs teletalk bd, australia job site, australia job vacancy, bangla cyber job, bangla job cyber, bangla jobs, bangladesh cyber, bangladesh freelancing site, bangladesh government job, bangladesh govt job circular, bangladesh govt job circular 2024, bank careers, bd govt circular, bd govt job circular 2021, bd govt job circular 2022, bd govt job news, bd govt job today, bd govt jobs 2024, bd job circular 2022, bd job com today, bd job cyber, bd job gov, bd job gov bd, bd job news today, bd job teletalk, bd jobs gov bd, bd jobs government, bd jobs teletalk, bd new job circular, bd teletalk job, bd work, bdgovt job, bdjobs teletalk, bdjobstoday company, call center job, canada job vacancy, career jobs, carers jobs, company job, corporate jobs, ctg jobs, cyber bangla job, cyber jobs, data entry jobs from home in bangladesh, data entry jobs in bangladesh, data entry jobs online bangladesh, easy jobs, finance job, gov job circular in bangladesh, government job apply, government job bangladesh, government job circular bd, government job circular in bangladesh, government job circular today, government jobs 2022, government jobs bd, government jobs com, govt bd job circular 2024, govt job apply, govt job circular 2022 bangladesh, govt job list in bangladesh, govt job news bd, govt jobs com, govt vacancy today, hot jobs, international job sites, international jobs, international jobs in bangladesh, international ngo jobs in bangladesh, jago jobs, jagojobs, job advertising, job circular 2022, job hunter sites, job in australia, job in security guard, job listing, job listing websites, job offers, job opportunities, job opportunities in canada, job opportunities in japan, job portal, job posting, job site, job sites online, job vacancies, job website, jobs 2024, jobs cyber, jobs in canada, jobs online, jobs today, latest govt job circular, my job, my jobs, need job, new government jobs, new government jobs 2024, new govt jobs 2024, new job circular 2022, new job circular in bangladesh, new jobs, new jobs 2024, news govt job, ngo jobs today, office assistant job, office jobs, online job application, online job bd at home for students in bangladesh, online job work from home, online jobs home, online jobs work from home in bangladesh, online work from home in bangladesh, part time job in bangladesh, part time jobs for students in dhaka, plan international jobs, private company job, private job, recent govt job circular 2024, recent job circular 2022, site jobs, student job bd, student part time job in bangladesh, supervisor job, teletalk bd jobs, teletalk govt job, teletalk job account, teletalk job apply, teletalk job bd, today government job, today govt job circular, today govt jobs, top 10 government job in bangladesh, work bd, work for home online, work from home jobs dhaka, work from home jobs in bangladesh, work fromhome, work online jobs, www all job teletalk com bd, www gov job com, www government job, www job gov bd, , bd job bangladesh, all jobs teletalk, bd govt job, bd job circular, bd job today, brac ngo career, govt job circular, job circular, teletalk jobs, bangla job circular, bangladesh all job, bd job chittagong, bd job dhaka, bd job in khulna, bd job rajshahi, bd job sylhet, career at walton