Customer Service Manager (Garments Accessories)

Job Description

Title: Customer Service Manager (Garments Accessories)


Vacancy: Not specific

Job Location: Dhaka (Savar)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline
∎ BS degree in Business Administration or related field
∎ Training/Trade Course: Customer Service Training, English Language
∎ Skills Required: Customer Care, Customer Handling, Customer Relationship Management (CRM), Excellent communication skills MS Word Excel PowerPoint, Self motivated, Strong communication skills , Team player

Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s): Customer Care, Customer Relationship Management (CRM), Customer Service
∎ The applicants should have experience in the following business area(s): Garments, Garments Accessories

Job Context:
∎ We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
∎ "Experience Accessories Limited" is a sister concern of Experience Group and one of the market leader in Garments Accessories production (Twill Tape, Elastics, Printed Label, Poly Bags, Corrugated Carton, Printed Tags, Plastic Buttons, Gum Tape) company in Bangladesh. We are seeking a creative, motivated and passionate customer service personnel who will work closely with the marketing team and production team and deal with our corporate clients to insure smooth operations.

Job Responsibilities:
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Properly follow-up production and delivery as per buyer's requirements.
∎ Properly record customer complain and solve accordingly.
∎ Have to work with marketing team and attend to all issues.
∎ Have to work closely with production team
∎ Improve customer service experience, create engaged customers and facilitate organic growth
∎ Take ownership of customers issues and follow problems through to resolution
∎ Set a clear mission and deploy strategies focused towards that mission
∎ Develop service procedures, policies and standards
∎ Keep accurate records and document customer service actions and discussions
∎ Analyse statistics and compile accurate reports
∎ Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
∎ Keep ahead of industry's developments and apply best practices to areas of improvement
∎ Control resources and utilise assets to achieve qualitative and quantitative targets
∎ Adhere to and manage the approved budget
∎ Maintain an orderly workflow according to priorities

Additional Requirements:
∎ Age at least 28 years
∎ Both males and females are allowed to apply
∎ Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
∎ Experience in providing customer service support
∎ Excellent knowledge of management methods and techniques
∎ Proficiency in English
∎ Working knowledge of customer service software, databases and tools
∎ Awareness of industry's latest technology trends and applications
∎ Ability to think strategically and to lead
∎ Strong client-facing and communication skills
∎ Advanced troubleshooting and multi-tasking skills
∎ Customer service orientation

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 30 Nov 2021

Company Information:
∎ 3 Nov 2021
∎ Business : UK Based 100% Export Garments, Textiles, Accessories Manufacturer.

Experience Group has been creating fashionable and high quality apparel. Today, we are a recognized enterprise known for its rigorous and dedicated approach to the development of apparel goods based in London, UK with manufacturing sites in Dhaka, Bangladesh and Addis Ababa, Ethiopia. Our secret to success in the apparel industry relies on a hard working team delivering the finest garments to our trusted clients worldwide.

Category: Customer Support/Call Centre

: Must do an online interview if shortlisted on zoom or skype.

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