Job Description
Title: Customer Service Executive (In-Store & Online)
Company Name: Nutrition Depot
Vacancy: 1
Age: 22 to 30 years
Location: Dhaka
Minimum Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Food (Packaged)
∎ Freshers are also encouraged to apply.
Published: 1 Aug 2024
Education:
∎ Bachelor/Honors
∎ Customer Relationship Management (CRM)
∎ Computer skill
∎ Customer Relationship Management (CRM)
∎ Computer skill
∎
Requirements:
Additional Requirements:
∎ Age 22 to 30 years
Responsibilities & Context:
∎ Serve customers both in-store and Online + Manage store functions.
∎ Organizing retail store operations and taking responsibility to ensure store is running smoothly to maximize sales and minimize costs.
∎ Create a positive, neat clean and welcoming environment at retail stores and at all points of customer comes in contact with ND BD.
∎ Recruit, train and supervise, guide and allocate responsibilities of staff towards maximum performance and best utilization of time at work
∎ Provide superior customer service at all times ensuring customers are happy and fully satisfied with their experience with ND BD, both online and offline.
∎ Deal with complaints from customers in friendly manner
∎ Educate customers on supplements, fitness, nutrition, health & wellness
∎ Recruit, train and supervise and guide staff towards maximum performance
∎ Prepare and control the store's budget aiming for minimum expenditure and efficiency
∎ Monitor stock levels ensuring products are in stock and maintain proper store inventory management.
∎ Inspect the areas in the store and resolve any issues that might arise
∎ Preparing and controlling the store and budget aiming for minimum expenditure and efficiency for maximum output
∎ Plan and oversee in-store promotional events or displays
∎ Create marketing buzz online and offline for ND BD on a regular basis
∎ Develop marketing content for social media and offline as needed
∎ Distribute marketing content to reach the target market
∎ Ensure ND BD online store is fully optimized, customers are served and online deliveries are made on time with full customer satisfaction
∎ Keep abreast of market trends to determine the need for improvements in the store
∎ Analyze sales and revenue reports and make forecasts
∎ Generate weekly and monthly reports for management
∎ Ensure the store fulfils all legal health and safety guidelines
∎ Assist in developing content for ND BD's various fitness brands if and when required
∎ Answering queries, complaints. Or requests from existing and potential customers through calls and social media as like Facebook, Instagram.
∎ Job Context
∎ Serve customers both in-store and Online + Manage store functions.
∎
∎ Job Responsibilities
∎ Organizing retail store operations and taking responsibility to ensure store is running smoothly to maximize sales and minimize costs.
∎ Create a positive, neat clean and welcoming environment at retail stores and at all points of customer comes in contact with ND BD.
∎ Recruit, train and supervise, guide and allocate responsibilities of staff towards maximum performance and best utilization of time at work
∎ Provide superior customer service at all times ensuring customers are happy and fully satisfied with their experience with ND BD, both online and offline.
∎ Deal with complaints from customers in friendly manner
∎ Educate customers on supplements, fitness, nutrition, health & wellness
∎ Recruit, train and supervise and guide staff towards maximum performance
∎ Prepare and control the store's budget aiming for minimum expenditure and efficiency
∎ Monitor stock levels ensuring products are in stock and maintain proper store inventory management.
∎ Inspect the areas in the store and resolve any issues that might arise
∎ Preparing and controlling the store and budget aiming for minimum expenditure and efficiency for maximum output
∎ Plan and oversee in-store promotional events or displays
∎ Create marketing buzz online and offline for ND BD on a regular basis
∎ Develop marketing content for social media and offline as needed
∎ Distribute marketing content to reach the target market
∎ Ensure ND BD online store is fully optimized, customers are served and online deliveries are made on time with full customer satisfaction
∎ Keep abreast of market trends to determine the need for improvements in the store
∎ Analyze sales and revenue reports and make forecasts
∎ Generate weekly and monthly reports for management
∎ Ensure the store fulfils all legal health and safety guidelines
∎ Assist in developing content for ND BD's various fitness brands if and when required
∎ Answering queries, complaints. Or requests from existing and potential customers through calls and social media as like Facebook, Instagram.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Eid Bonus will be applicable after completing 1 year of employment.
∎ Sales Bonus - As per company policy
∎ Eid Bonus will be applicable after completing 1 year of employment.
∎ Sales Bonus - As per company policy
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka
Company Information:
∎ Nutrition Depot
∎ UAE (Dubai) Market Complex
Kamal Ataturk Avenue, Banani
Dhaka, Bangladesh
Postal Code: 1213
∎ Nutrition Depot is Asia’s leading distributor and retailer of high quality sports supplements. Nutrition Depot Asia operates in one of the fastest growing regions of the world for the sports nutrition industry servicing a marketplace of 600 million persons in South East Asia and 1.4 billion persons in China. Nutrition Depot Bangladesh is the authorised distributor & franchisee of Nutrition Depot Asia for Bangladesh market.
Nutrition Depot Bangladesh was formed to meet the increasing demand for certified high quality, effective, and, crucially, safe sports supplements in Bangladesh. We understand that the supplement industry is full of counterfeit products and we are here to correct that by distributing products diretly from world-class brands.
We are committed to promoting fitness lifestyle in Bangladesh by assisting our customers in achieving their fitness goals. By taking a consultative approach, we aim to provide quality education on nutrition, exercise and supplementation.
Address::
∎ UAE (Dubai) Market Complex
Kamal Ataturk Avenue, Banani
Dhaka, Bangladesh
Postal Code: 1213
∎ Nutrition Depot is Asia’s leading distributor and retailer of high quality sports supplements. Nutrition Depot Asia operates in one of the fastest growing regions of the world for the sports nutrition industry servicing a marketplace of 600 million persons in South East Asia and 1.4 billion persons in China. Nutrition Depot Bangladesh is the authorised distributor & franchisee of Nutrition Depot Asia for Bangladesh market.Nutrition Depot Bangladesh was formed to meet the increasing demand for certified high quality, effective, and, crucially, safe sports supplements in Bangladesh. We understand that the supplement industry is full of counterfeit products and we are here to correct that by distributing products diretly from world-class brands.We are committed to promoting fitness lifestyle in Bangladesh by assisting our customers in achieving their fitness goals. By taking a consultative approach, we aim to provide quality education on nutrition, exercise and supplementation.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Aug 2024
Category: Customer Support/Call Centre
