Job Description
Title: Customer Service Executive – Import Operations
Company Name: Galaxy World Logistics Ltd.
Vacancy: --
Age: 24 to 30 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Shipping, Embassies/Foreign Consulate, Airline, Freight forwarding, Group of Companies, Transportation, Supply Chain
∎ Freshers are also encouraged to apply.
Published: 30 Apr 2025
Education:
∎ Bachelor of Business Administration (BBA), Master of Business Administration (MBA)
Requirements:
Additional Requirements:
∎ Age 24 to 30 years
∎ Bachelor's degree in Business, Supply Chain, or a relevant field.
∎ 1–3 years of experience in import operations or customer service in logistics/freight forwarding.
∎ Strong communication skills in English and Bangla.
∎ Good knowledge of import documentation, HS codes, and Incoterms.
∎ Proficiency in Microsoft Office (Excel, Word, Outlook).
∎ Ability to multitask and work under pressure.
∎ Bachelor's degree in Business, Supply Chain, or a relevant field.
∎ 1–3 years of experience in import operations or customer service in logistics/freight forwarding.
∎ Strong communication skills in English and Bangla.
∎ Good knowledge of import documentation, HS codes, and Incoterms.
∎ Proficiency in Microsoft Office (Excel, Word, Outlook).
∎ Ability to multitask and work under pressure.
Responsibilities & Context:
∎ Handle day-to-day import operations, including documentation, customs clearance coordination, and cargo tracking.
∎ Communicate with clients, shipping lines, C&F agents, and overseas partners regarding shipment status and updates.
∎ Coordinate with the operations team to ensure the timely delivery of import shipments.
∎ Provide accurate and timely quotations, service updates, and documentation to clients.
∎ Maintain proper records of shipments and customer interactions.
∎ Address and resolve customer complaints efficiently and professionally.
∎ Monitor pending shipments and proactively follow up to ensure on-time delivery.
∎ Ensure compliance with all regulatory requirements for import shipments.
∎ Prepare and maintain periodic reports on import activities.
∎ Handle day-to-day import operations, including documentation, customs clearance coordination, and cargo tracking.
∎ Communicate with clients, shipping lines, C&F agents, and overseas partners regarding shipment status and updates.
∎ Coordinate with the operations team to ensure the timely delivery of import shipments.
∎ Provide accurate and timely quotations, service updates, and documentation to clients.
∎ Maintain proper records of shipments and customer interactions.
∎ Address and resolve customer complaints efficiently and professionally.
∎ Monitor pending shipments and proactively follow up to ensure on-time delivery.
∎ Ensure compliance with all regulatory requirements for import shipments.
∎ Prepare and maintain periodic reports on import activities.
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Galaxy World Logistics Ltd.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 22 May 2025
Category: Customer Support/Call Centre
