Job Description
Title: Customer Service Executive
Company Name: HiTHIUM ENERGY STORAGE TECHNOLOGY BD LTD
Vacancy: 10
Location: Dhaka (DOHS Mohakhali)
Salary: Tk. 15000 - 30000 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Telecommunication, Electronic Equipment/Home Appliances, Electric Wire/Cable, Battery, Storage cell, Dry cell (Battery)
∎ Freshers are also encouraged to apply.
Published: 5 Jun 2025
Education:
∎ Higher Secondary, Bachelor/Honors
Requirements:
Responsibilities & Context:
∎ Handle inbound customer calls and provide clear, accurate information on products and services.
∎ Respond to Facebook, WhatsApp, and other digital inquiries professionally.
∎ Build and maintain strong relationships with potential and existing customers.
∎ Assist in lead generation by identifying new opportunities and following up on inquiries.
∎ Coordinate with the sales, delivery, and technical teams to ensure timely service delivery.
∎ Follow up on delivery schedules and service requests to ensure customer satisfaction.
∎ Prepare and submit daily, weekly, and monthly reports to senior management.
∎ Maintain stock and product availability reports to support sales and after-sales service.
∎ Ensure all customer service interactions align with HiTHIUM’s brand values and service standards.
∎ Continuously seek opportunities to improve service quality and customer experience.
∎ Handle inbound customer calls and provide clear, accurate information on products and services.
∎ Respond to Facebook, WhatsApp, and other digital inquiries professionally.
∎ Build and maintain strong relationships with potential and existing customers.
∎ Assist in lead generation by identifying new opportunities and following up on inquiries.
∎ Coordinate with the sales, delivery, and technical teams to ensure timely service delivery.
∎ Follow up on delivery schedules and service requests to ensure customer satisfaction.
∎ Prepare and submit daily, weekly, and monthly reports to senior management.
∎ Maintain stock and product availability reports to support sales and after-sales service.
∎ Ensure all customer service interactions align with HiTHIUM’s brand values and service standards.
∎ Continuously seek opportunities to improve service quality and customer experience.
Skills & Expertise:
Employment Status: Full Time
Job Location: Dhaka (DOHS Mohakhali)
Company Information:
∎ HiTHIUM ENERGY STORAGE TECHNOLOGY BD LTD
∎ House 320, Road 21, Mohakhali DOHS, Dhaka, Bangladesh, 1215
∎ www.hithium.com.bd
∎ Hithium is a leading innovator in lithium energy storage technology. We design, manufacture, and deliver safe, reliable, and high-performance lithium-based energy solutions for diverse applications, including residential, industrial, and renewable energy sectors.
Address::
∎ House 320, Road 21, Mohakhali DOHS, Dhaka, Bangladesh, 1215
∎ www.hithium.com.bd
∎ Hithium is a leading innovator in lithium energy storage technology. We design, manufacture, and deliver safe, reliable, and high-performance lithium-based energy solutions for diverse applications, including residential, industrial, and renewable energy sectors.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 5 Jul 2025
Category: Customer Support/Call Centre
