Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: HiTHIUM ENERGY STORAGE TECHNOLOGY BD LTD

Vacancy: 10

Location: Dhaka (DOHS Mohakhali)

Salary: Tk. 15000 - 30000 (Monthly)

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Telecommunication, Electronic Equipment/Home Appliances, Electric Wire/Cable, Battery, Storage cell, Dry cell (Battery)
∎ Freshers are also encouraged to apply.

Published: 5 Jun 2025

Education:
∎ Higher Secondary, Bachelor/Honors

Requirements:

Responsibilities & Context:
∎ Handle inbound customer calls and provide clear, accurate information on products and services.
∎ Respond to Facebook, WhatsApp, and other digital inquiries professionally.
∎ Build and maintain strong relationships with potential and existing customers.
∎ Assist in lead generation by identifying new opportunities and following up on inquiries.
∎ Coordinate with the sales, delivery, and technical teams to ensure timely service delivery.
∎ Follow up on delivery schedules and service requests to ensure customer satisfaction.
∎ Prepare and submit daily, weekly, and monthly reports to senior management.
∎ Maintain stock and product availability reports to support sales and after-sales service.
∎ Ensure all customer service interactions align with HiTHIUM’s brand values and service standards.
∎ Continuously seek opportunities to improve service quality and customer experience.
∎ Handle inbound customer calls and provide clear, accurate information on products and services.
∎ Respond to Facebook, WhatsApp, and other digital inquiries professionally.
∎ Build and maintain strong relationships with potential and existing customers.
∎ Assist in lead generation by identifying new opportunities and following up on inquiries.
∎ Coordinate with the sales, delivery, and technical teams to ensure timely service delivery.
∎ Follow up on delivery schedules and service requests to ensure customer satisfaction.
∎ Prepare and submit daily, weekly, and monthly reports to senior management.
∎ Maintain stock and product availability reports to support sales and after-sales service.
∎ Ensure all customer service interactions align with HiTHIUM’s brand values and service standards.
∎ Continuously seek opportunities to improve service quality and customer experience.

Skills & Expertise:

Employment Status: Full Time

Job Location: Dhaka (DOHS Mohakhali)

Company Information:
∎ HiTHIUM ENERGY STORAGE TECHNOLOGY BD LTD
∎ House 320, Road 21, Mohakhali DOHS, Dhaka, Bangladesh, 1215
∎ www.hithium.com.bd
∎ Hithium is a leading innovator in lithium energy storage technology. We design, manufacture, and deliver safe, reliable, and high-performance lithium-based energy solutions for diverse applications, including residential, industrial, and renewable energy sectors.

Address::
∎ House 320, Road 21, Mohakhali DOHS, Dhaka, Bangladesh, 1215
∎ www.hithium.com.bd
∎ Hithium is a leading innovator in lithium energy storage technology. We design, manufacture, and deliver safe, reliable, and high-performance lithium-based energy solutions for diverse applications, including residential, industrial, and renewable energy sectors.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 5 Jul 2025

Category: Customer Support/Call Centre