Customer Service Executive - Contact Centre

Job Description

Title: Customer Service Executive - Contact Centre

Company Name: Dhaka Logistics Services & Solution

Vacancy: --

Age: 24 to 30 years

Job Location: Dhaka

Salary: Tk. 25000 - 28000 (Monthly)

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): Call Center

• Bachelor/Honors

• At most 2 years
• The applicants should have experience in the following business area(s): Call Center

• Age 24 to 30 years

Dhaka Logistics Services & Solution is looking for smart, enthusiastic, and customer-focused individuals for the position of Customer Service Executive - Contact Centre. Selected candidates will work under Dhaka Logistics Services & Solution and will be deputed to Mutual Trust Bank PLC (MTBL) to provide quality customer support and handle inbound and outbound calls from customers regarding banking services.

This role is ideal for candidates interested in building a career in banking customer service and contact center operations.

Key Responsibilities

• Handle inbound and outbound calls from customers regarding Mutual Trust Bank PLC. banking products and services.

• Provide accurate information about Banking services, products, and procedures.

• Resolve customer queries, complaints, and service requests in a professional manner.

• Maintain proper records of customer interactions in the system.

• Ensure high standards of customer service and maintain call quality.

• Follow contact centre guidelines, service standards, and compliance requirements.

• Ability to work in under pressure and roster based

• Achieve service performance targets set by management.

Educational Requirements

• Bachelor’s degree in any discipline from a recognized university.

• Fresh graduates are encouraged to apply.

Experience Requirements

• 0–2 years of experience in Contact Centre / Call Centre / Customer Service will be preferred.

• Experience in Banking or Financial service customer support will be an added advantage.

Additional Requirements

• Excellent communication skills in Bangla and basic English.

• Good listening and problem-solving skills.

• Ability to work in rotational shifts

• Basic computer skills (MS Office, typing, data entry).

• Customer-focused attitude with strong interpersonal skills.